Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Organizational Skills, Resolve Customer Issues, Travel Planning
The Concierge serves as the first point of contact for guests, providing exceptional customer service by answering inquiries, managing communication, and assisting with travel and entertainment arrangements.
- Promote company service standards at all times
- Have extensive knowledge of local businesses, venues, and travel options
- Assist guests with recommendations and establish positive rapport
- Manage guest impressions and ensure satisfaction through prompt, courteous service
- Handle phone calls, emails, mail, and packages efficiently
- Maintain a clean, organized environment
- Act as liaison between guests and other departments
Qualifications include effective communication, customer service skills, proficiency in computer applications, and attention to detail. Requires GED, at least 1 year relevant experience, and physical ability to perform tasks in a potentially noisy environment. This role involves standing, walking, lifting, and constant guest interaction. Management reserves the right to modify duties as needed.