Theater Event Staff Supervisor - On Call

• Supervise, direct, and support daily activities of event staff. 
• Conduct pre-event briefings to communicate expectations, event details, and service standards.

• Provide on-the-floor leadership during events, addressing staffing needs and operational issues in real time.

• Assist with training, coaching, and performance feedback for event staff.

• Ensure guests are greeted professionally and assisted with seating, directions, and general inquiries.

• Monitor guest flow, seating areas, aisles, and common spaces to maintain order and safety.

• Address guest concerns and service recovery issues promptly and professionally.

• Perform additional responsibilities as assigned. 

This is an on-call position. 

Qualifications:

• High school diploma or equivalent (or any other alternative as deemed appropriate).
• One year of supervisory experience (or any other alternative as deemed appropriate).
• Strong leadership and team coordination skills.
• Excellent guest service and communication abilities.
• Strong problem-solving and decision-making skills. 
• Ability to work collaboratively across departments.