Theater House Manager

Job Summary

House Managers are the primary points of contact for audience members attending all performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater. House Managers deliver exemplary customer service, while ensuring both the success of every event as well as the safety of patrons.

The hours for this position vary and may work up to 40 hours a week, based on the performance and events schedule.

Essential Functions

• Expediting entrance, seating, comfort, security, appropriate behavior, and exit of audience
• Securing all auditorium doors before, during, and after performances and events
• Maintaining safe, legal, tidy, and comfortable conditions in the auditorium and lobby 
• Assisting audience with accessibility requests and working with Event Supervisors and Managing Director to ensure ADA compliance
• Managing volunteer ushers, assisting patrons with theater related questions and problems, and directing late seating of patrons as required by the performance or program
• Training volunteer student ushers to use ticket scanners for Drexel Performing Arts performances, troubleshooting ticket problems, and recording house counts of people in attendance at all performances and events 
• Coordinating closely with Event Supervisor, Stage Manager, and the Box Office to facilitate prompt curtain and intermission times -
• Collecting event program books, trash, and any other debris or belongings left behind by audience in the theater and lobby after performances and events
• Being trained in Adult & Pediatric Basic First Aid & CPR/AED, familiar with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather
• Other duties as assigned

Required Qualifications

• Minimum of a HS Diploma or GED
• Minimum of 1 year of related experience
• Strong customer service, organization, and problem-solving skills
• Ability to work flexible hours which include days, evenings, and weekends

Preferred Qualifications

• Experience working in guest services, including front-of-house management, box office/registration, the safety and logistics of public audiences, and related event services

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
• Typically bending, crouching, stooping
• Typically running, climbing
• Lifting demands 50lbs

Location

• University City - Philadelphia, PA

Additional Information

This is a Part-Time per diem position classified as Non-Exempt. The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.