Administrative Skills, Background Investigation, Billing, Candidate Screening, Co-Payments, Customer Support/Service, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Microsoft Office, OSHA, Order Management, Organizational Skills, Patient Care, Telephone Skills
This position is a full time, non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities
- Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
- Assist in getting verification and authorization for therapy benefits and treatments
- Assist with patient order management and answering the phone
- Submit charges for rehab services
- Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
- Completing patient paperwork and submission for DMEs
- Be efficient and competent in completing the necessary rehab reports
- Respond and address clinical tasking needs
- Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
- Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines
Requirements
- Experience collecting co-payments, deductibles, coinsurance, and balances.
- Knowledge of administrative and clerical procedures.
- Professional personal presentation and excellent customer service practices
- Previous experience and knowledge of insurance.
Preferred
- NextGen Software experience.
Benefits
- Competitive pay
- Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
- Paid Time Off (which increases with years of service)
- Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
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Tennessee Orthopaedic Alliance