Third-Party Logistics (3PL) Onsite Manager

Third-Party Logistics (3PL) Onsite Manager

Location: Columbus, OH

Job Summary

The 3PL Onsite Manager ensures that inventory is accurately maintained and distributed in a compliant, timely, and efficient manner. Primary areas of focus are on monitoring, reporting and enhancing performance through key operational metrics and face-to-face supplier relationship management. Stationed onsite at the supplier's warehouse, the role will be actively engaged with the warehouse staff to drive continuous improvement across distribution activities including but not limited to dock-to-stock, inventory accuracy, order accuracy, and OTIF. The 3PL Onsite Manager will collaborate with Supply Chain team members to identify opportunities and provide lasting improvements for all the supplier's processes. This role ensures that the day-to-day execution aligns with the needs of our customers, internal stakeholders, and our broader distribution strategy.

Key Responsibilities

• Act as the primary Distribution liaison to the consumer 3PL partners, ensuring customer requirements are clearly understood and consistently met.
• Daily monitoring of 3PL systems and reporting, as well as close communication with the 3PL to ensure high-level performance and customer satisfaction are maintained; Ability to identify potential service disruptions and triage / escalate as appropriate.
• Responsible for regular business review meetings with the 3PL to ensure alignment of service expectations and performance to SLA – identifying gaps and opportunities for improvement
• Understands different and complex customer requirements; labeling, picking, lot number control and product dating requirements. Designing new processes and aligning existing processes to satisfy such needs
• Manages the contractual relationship between our company and our warehouse partners for consumer goods, as well as samples. Includes warehouse costs related to network, contract negotiations with suppliers and associated contracts and volume commitments. Responsible for monthly cost follow-ups to stakeholders and providing trends to leadership, as well as identifying savings.
• Able to project out capacity utilization and distribution needs using business plans and growth targets.
• Ability to successfully present business cases for process and system needs, enhancements and upgrades, to all levels of management with clearly documented benefits, risks, and resource requirements, to ensure smooth functioning of critical tasks.
• Drive continuous improvement through ongoing process review, engagement and partnering with stakeholders to establish best practices that reduce cost of operation, improve service level, capacity, productivity, and quality.
• Responsible for inventory accuracy in a warehouse network with the objective of serving the customer in a compliant and sustainable way, through robust processes and governance daily reconciliation, and KPI reporting.
• Maintains oversight of key processes; returned goods processing according to company guidelines and procedures; receiving, pick line set-up, order accuracy, inventory accuracy, and all matters pertaining to product tracking.

Skills & Qualifications

Required

• Bachelor's degree in business, Supply Chain, Operations, Logistics, or related field.
• 5+ years of experience in logistics, distribution, supply chain, or 3PL account management.
• Strong understanding of pharma, cosmetics, OTC distribution and regulatory requirements (e.g. GDP, FEFO, etc.).
• Demonstrated success managing vendor performance or serving as primary operational liaison with external partners.
• Strong analytical, communication, and problem‑solving skills; ability to work cross‑functionally and influence without authority.

Preferred

• Experience supporting or managing 3PL.
• Familiarity with cosmetics and OTC distribution
• APICS / ASCM Certification in Supply Chain Management or other professional designation

Core Competencies

• Relationship & Vendor Partnership Management
• Operational Excellence & Quality Mindset
• Data & Insights-Driven Decision Making
• Cross-Functional Collaboration & Influence
• Customer Experience Orientation
• Problem Solving & Root Cause Analysis
• Adaptability & Continuous Improvement

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $100,000- $130,000 USD.

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

All applicants must be legally authorized to work in the United States without requiring any type of work sponsorship. This position does not offer visa sponsorship now or in the future. If you require sponsorship, please do not apply. Individuals requiring sponsorship are not eligible and should not apply.

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.