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Third Shift Manager

JHG Group - IHOP

Grand Rapids, MI

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JOB DETAILS
SKILLS
Analysis Skills, Cash Management, Cook Dishes, Corporate Compliance, Customer Experience, Customer Service Management, Customer Support/Service, Customer/Client Research, Financial Trend Analysis, Inventory Cycle Counts, Inventory Levels, Inventory Management, Loss Prevention, Maintain Compliance, Mobile Devices, Operations Processes, Performance Management, Performance Metrics, Publications, Retail Management, Safety Process, Safety/Work Safety, Training Program, Training/Teaching, Trend Analysis
LOCATION
Grand Rapids, MI
POSTED
30+ days ago
Position Overview:

The 3rd Shift Manager (SM) is responsible for supporting the General Manager in the management of the 3rd shift store’s operations,. The SM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The SM is responsible to manage and oversee all safety processes within the store. The SM ensures an exceptional customer experience that supports our vision.

Principal Duties:
 
  • Supervise the day-to-day task assignments and performance of associates.
  • Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
  • Ensure compliance with corporate training programs.
  • Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
Management-Essential Duties:


  • Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes assisting in cooking, cleaning, dishwashing, and serving guests
  • Oversee the completion of duties by hourly store management associates.
  • Ensure proper training and training compliance of all hourly associates.
  • Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
  • Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
  • Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
  • Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
  • Value store associates through celebration and recognition.
  • Ensure the 24/7 execution of all customer service programs and processes.
  • Communicate with the store manager regarding customer service issues and concerns.
  • Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.
Benefits:


  • Competitive Pay
  • Quarterly Bonus Package if performance metrics are met
  • Health Insurance
  • 401K
  • Paid Vacation
  • Real Advancement Opportunities

About the Company

J

JHG Group - IHOP

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