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Thrift Store Manager

Salvation Army

Billings, MT

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JOB DETAILS
SALARY
SKILLS
Annuities, Background Investigation, Billing, Coaching, Communication Skills, Customer Support/Service, Disability Insurance, Driver's License, Employee Terminations, Leadership, Life Insurance, Lift/Move 50 Pounds, Meet Sales Quota, Merchandising, Operations Planning, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Production Control, Progress Reports, Project Tracking, Property Maintenance, Public/Media/Press/Analyst Relations, Quality Control, Quality Metrics, Retail, Retail Management, Retirement Plan, Revenue/Sales Reporting, Safety Training, Sales, Sales Management, Spreadsheets, Staff Development, Stewardship, Time Management, Warehousing, Writing Skills
LOCATION
Billings, MT
POSTED
Today
Job Title: Thrift Store Manager

FLSA Status: Full Time - non-exempt
Reports to:Corps Officer

Schedule:40 hours per weeks (Monday-Saturday overtime as needed)
Supervises: Production and sales Supervisors

Rate of Pay: $23/HOURS

Closing Date: 6/6/2026

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
  • Health, vision, dental, life as well as voluntary life and disability insurance
  • Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
  • Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
  • One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
  • Pension Plan (after one year of continuous service)
  • Voluntary Tax-Deferred Annuity Plan (403(b)plan)
  • Position Summary

    This position is responsible for the overall operation of the Billings thrift store, including production, sales, staffing, safety, and property stewardship. Setting and meeting production and sales goals, training and evaluating staff, and ensuring strong customer service are key parts of this role. This position also supports hiring, discipline, separation decisions, public relations, and the overall appearance and maintenance of the store and property. Maintaining an environment with accountability, safety, and mission focus is essential to doing this job well.

    Duties and Responsibilities
    • Store leadership and performance
      • Set and monitor production and sales goals and ensure the store operates efficiently.
      • Hire, train, evaluate, coach, and when necessary recommend discipline or termination of staff in coordination with Corps leadership and HR.
      • Assign daily tasks and monitor progress toward goals.
      • Ensure quality control standards.
      • Track productivity and sales levels and report progress to the Corps Officer.
    • Operations and community presence
    • Ensure staff training, safety, customer service, merchandising, property maintenance, and public relations activities are carried out effectively.
    • Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.
    Education/Experience, Skills, Qualities, Requirements

    Education/Experience
    • Business, management, or retail experience required
    • Management experience in retail, warehouse or production, or thrift operations required
    Skills
    • Ability to organize workflow and manage time effectively.
    • Good understanding of spreadsheet applications required.
    • Leadership, staff development, and operational planning ability
    • Ability to communicate clearly and provide constructive feedback to staff.
    • Ability to follow written and verbal instructions.
    • Ability to manage sales, production, cash handling, scheduling, and community-facing communication
    Qualities
    • Creative, self-motivated, energetic, and organized
    • Reliable, punctual, and safety-focused.
    • Professional and courteous demeanor with donors.
    • Supportive of The Salvation Army's mission
    • Able to reflect and model the high standards of our organization
    Requirements
    • Driving
      • This position does require driving a Salvation Army vehicle from time to time.
      • Must be minimally 21 years of age and possessing a valid in-state Driver's License
    • Background Check
      • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies
    • Physical
      • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 50 pounds, to access and produce information from the computer, to operate telephone, to understand written information
      • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

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Salvation Army

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