Administrative Skills, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Operational Support, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Retail, Secondary School, Team Player, Telephone Skills, Transaction Processing/Management
Ticket Agent / Customer Service Representative (Seasonal)
Location: 1347 Roger Williams Way, North Kingstown, RI
Company: Rhode Island Fast Ferry
Compensation: Competitive hourly wage (DOE)
About Us
Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha's Vineyard, along with scenic lighthouse cruises on Narragansett Bay.
We're a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot.
The Role
Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal.
This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you'll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience.
What You'll Do
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Assist customers with ticket purchases, reservations, and check-in
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Answer phones and provide accurate information about schedules, fares, and services
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Help customers plan trips and resolve issues professionally
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Process transactions and handle cash/credit payments
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Support daily office operations and administrative tasks
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Maintain a friendly, organized, and efficient front desk environment
What We're Looking For
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Friendly, outgoing personality with strong communication skills
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Positive attitude and strong work ethic
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Ability to work in a fast-paced, team-oriented environment
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Comfortable interacting with customers and handling questions or concerns
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Strong attention to detail and ability to learn quickly
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Previous customer service or retail experience (preferred)
Why Join Us
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Great summer job in a fast-paced, team-oriented environment
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Be part of a tight-knit, energetic crew
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Build valuable customer service and communication skills
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Opportunity for returning seasonal employment