Ticket Office Assistant Manager

Job Profile:

Athletics Operations Manager 1

Job Family:

Athletics Operations

Time Type:

Full time

Max Pay – Depends on experience:

$50,280.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Assists in directing operational budget development and maintenance, and monitoring compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.

Job Description:

Under general direction of the Assistant Athletic Director of Athletics Ticket Office, assists in planning, organizing and controlling the operations of a central ticket office. Supervises employees on a daily basis. The position adheres to NCAA and Big 12 rules and regulations, as well as policies and procedures of the department, the university, and the Arizona Board of Regents. 

Position Salary:

• $50,280 annually

Essential Duties:

• Assist in the day to day operations of the ticket operations unit.

• Provide customer service to all constituents, through in-bound calls, out-bound calls, emails and day of game sales.

• Supervise, train and schedule 10-20 part-time staff and student workers.

• Assist in the management and maintenance of ticketing system databases, including Ticketmaster, Account Manager, and Fanuser.

• Manage game day operations of selected ASU athletic events and provide assistance in other assigned sports, including post-game summaries including attendance and sales reports.

• Assist with the season ticket renewal process for all ticketed events.

• Build season, events and individual games utilizing Ticketmaster software.

• Oversee student ticketing for all sports.

• Assume office management responsibilities in Director’s absence; performs students and part-time staff’s jobs in their absence.

• Recommend new or revised department policies and procedures; coordinates and implements improved changes in policies and procedures affecting the Ticket Office; assists in updating policy and procedure manual.

• Assist with customer service special needs or difficult work activities of students and part-time staff or other staff members; evaluates and resolves problems presented by Ticket Office staff.

• Apply functional knowledge to analyze and respond to matters requiring comprehensive knowledge of policies and department procedures; authorizes exceptions to policies within defined limits.

• Assist in setting prices for various activities and events.

• Train students and part-time staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties.

• Accumulate and tabulate hours of part-time employees (e.g., students, ancillaries, temporary employees) and reports to departmental payroll representative.

• Recommend organizational adjustments to efficiently and effectively accomplish assigned objectives for Ticket Office operation.

• Interact with departmental business office, priority ticketing, marketing/promotions and event management to accomplish ticket operation objectives.

• Assist in ensuring reliability and accuracy of ticketing database.

• Complies with all NCAA, conference and Arizona State University rules, regulations and policies.

• Other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of Ticketmaster computerized ticketing systems.

• Knowledge of supervisory practices and principles.

• Knowledge of ticketing office operations.

• Skill in both verbal and written communication.

• Skill in organizing work of self and others.

• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment

• Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs

Desired Qualifications:

• Evidence of a Bachelor’s degree in a related field and two (2) years’ experience working in a ticket office which includes one year experience in a university athletic ticket office.

• Evidence of experience with ticketing system databases; preferably Ticketmaster, Account Manager, and TM Entry.

• Evidence of ticket office experience working in a Division 1 university or professional athletics environment.

• Demonstrated knowledge of ticketing office operations.

• Demonstrated knowledge of supervisory practices and principles.

• Evidence of effective communication skills.

• Evidence of experience in organizing work for oneself and others.

• Evidence of experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.

• Experience leading by example in communicating, participating and encouraging support of employer's sustainability programs.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse

• Required to stand for varying lengths of time and walk moderate distances to perform work

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds

• Travel to and from events as well as to post-season events with assigned sports

Equipment Used:

• Regular use of standard office equipment including, but not limited to:  computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

• Use basic office support software (word processing, email, presentation software and spreadsheets).

• Assist in the management and maintenance of ticketing system databases, including Ticketmaster, Account Manager, and TM Entry

Supervision Received/Given:

• General supervision received from the Ticket Office Manager

• Supervises 10-20 student and part-time staff members

Department Statement:

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23887.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.