Ticket Sales Associate

Overview:

Brighton Resort is looking for friendly, energetic, detail-oriented, and guest-focusedTicket Sales Cashiers to join our team for the upcoming winter season. As a front-line member of our resort, you’ll set the tone for each guest’s day on the mountain by creating positive first impressions, providing a warm welcome, and ensuring smooth, accurate transactions.

Stationed in the ticket office, you’ll assist guests with purchasing lift tickets, season passes, and resort products while delivering excellent service. This role is essential in ensuring efficient sales processes, supporting guests with clear information, and helping them navigate their mountain experience. As a visible ambassador of Brighton Resort, you’ll balance guest service, accuracy, and professionalism while thriving in a fast-paced, high-energy environment that reflects Brighton’s culture of hospitality, mountain adventure, and excellence in service.

 

Perks & Benefits

• FREE All-Access Brighton Ski Pass
• FREE UTA Ski Bus access
• Discounted Brighton lift tickets for friends & family
• Access to discounted lift tickets at multiple ski areas
• Access to all Boyne Resorts
• Employee discounts at all Brighton outlets
• Discounted membership at Momentum Indoor Climbing Gym
• Pro deals through ExpertVoice, Liberty Mountain, and Outdoor Prolink

Responsibilities:

Key Responsibilities

Welcoming Mountain Ambassador

• Greet every guest with warmth, professionalism, and enthusiasm
• Provide clear, accurate information about tickets, passes, and resort services
• Represent Brighton’s approachable, friendly culture authentically

Accuracy & Efficiency

• Process tickets and pass sales quickly and accurately, even during peak times
• Maintain attention to detail with card handling and point-of-sale systems
• Take ownership of resolving any errors promptly and willing to ask questions

Guest Problem-Solving

• Listen actively to guest questions and concerns
• Turn challenges into positive experiences through patience and empathy
• Offer helpful information about mountain conditions, resort facilities, and services

Team Collaboration

• Supporting coworkers during busy rush periods
• Communicate effectively with the ticket office team and other departments

• Contribute to a positive, supportive atmosphere

Professional Reliability

• • Arrive consistently on time, ready for work—even in winter conditions
  • Handle money and sensitive information responsibly
  • Follow all card-handling and security procedures

Qualifications:

Qualifications

• Strong interpersonal and communication skills
• Positive, professional attitude under pressure
• Computer point of sale systems and cash/card-handling experience
• Reliable attendance and punctuality
• Ability to stand for extended periods in a busy indoor setting
• Availability for at least three shifts per week, including weekends, evenings, and holidays
• Reliable transportation to and from the resort in winter conditions
• Commitment to excellent customer service and teamwork

Preferred but not required:

• • Previous guest service, retail, or hospitality experience
  • Familiarity with ski resort operations

 

Resort Culture Standards
At Brighton Resort, we value inclusivity, community, and passion for the mountain. Every team member contributes to a welcoming culture where guests feel valued and supported. Ticket Sales Cashiers are expected to model professionalism, teamwork, and dedication to creating memorable guest experiences.