Ticket Sales Associate

Posting Details

Posting Details

Posting Number NA01572

Position Information

Position Title Ticket Sales Associate State Employment Status Full Time Position Status Regular If Limited Term (End Date of Assignment, Project, or Grant) Position Type Staff Job Family Auxiliary Services # Hours Per Week Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.

This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Ticket Sales Associate is responsible for generating revenue by selling and renewing Marquette University athletic ticket products, including season tickets, partial plans, and group packages. This role focuses on developing new business through proactive outreach efforts while maintaining strong relationships with current ticket holders to drive retention and repeat sales. The position delivers exceptional customer service, manages high call volumes, and ensures accurate customer account management. Additionally, the role supports game day operations and contributes to overall ticket sales goals and fan engagement initiatives.

Duties and Responsibilities

1. Maximize revenue through the sale of new and renewal ticket products, including season tickets, partial plans, and group tickets, by proactively renewing current full and partial season ticket holders through phone and email communication. Establish professional relationships for repeat business and superior customer service. Use cold calling, appointments, and social selling as tools to sell season, group, and partial ticket plan packages. Creatively prospects for new business opportunities that will grow Marquette's season ticket and group client base. Maintain and complete accurate records for customers.

2. Staff Men's Basketball, Women's Basketball, and Women's volleyball home games to facilitate group experiences and/or promote upcoming games/ticket packages. Participate in outside networking events to gain additional business and develop relationships with new leads.

Required Knowledge, Skills and Abilities

• High school diploma
• At least one year of relevant working experience.
• Strong customer service skills with the ability to problem solve.
• Work efficiently in a team-oriented setting and complete tasks with minimal supervision.
• Ability to work under deadlines and prioritize their workload.

Preferred Knowledge, Skills and Abilities

• Bachelor's Degree
• Familiarity with software programs such as Ticketmaster/Archtics and Salesforce.com.
• Familiarity with NCAA, BIG EAST conference rules, and University policies.

Department Intercollegiate Athletics Posting Date 06/16/2026 Closing Date Special Instructions to Applicants EOE Statement

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• References

Posting Specific Questions

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