Ticket Services Intern - Astros Golf Foundation

Department: Astros Golf Foundation

Reports to: Manager, Ticketing and Sponsorships

Classification: Part-time/Non-exempt/Seasonal

Period: January 4, 2027 - May 5, 2027

Summary
The Astros Golf Foundation, proud host organization of Houston’s PGA TOUR event, the Texas Children’s Houston Open, is seeking a Ticket Services Intern to support our team in the execution of our ticketing and credentialing programs. This role involves working with our ticketing platform, Ticketmaster, and our credentialing platform, Manifest, to ensure a seamless tournament experience for guests, partners, and participants. In addition to supporting the Texas Children’s Houston Open, this internship will also provide support to other marquee events produced by the Astros Golf Foundation. The selected individual must be detail-oriented, professional, and capable of handling sensitive information.

This candidate will work directly with the Tournament Coordinator.  This internship also includes the opportunity to work collaboratively with other Astros Golf Foundation departments, such as Operations, Volunteers, Sponsorship, Revenue and Retail. 

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist and support the tournament staff with tasks including, but not limited to:

• Assist with the fulfillment of sponsor ticket packages using Ticketmaster software and account manager platform.
• Process ticket/credentialing requests from vendors, sponsors, and PGA Tour Players.
• Help manage the production of credentials for the event.
• Provide support and instruction to clients requiring assistance with their electronic tickets.
• Support admissions and hospitality committees with ticketing equipment, troubleshooting, and training.
• Manage one of the four entry gates during tournament week.
• Assist Ticketmaster representatives with on-course set up prior to tournament and any needs during tournament week.
• Assist player services committee with player and caddie check-in Monday and Tuesday of tournament week.
• Assist team with post-tournament needs.
• Perform other duties as assigned.

Qualifications:

• At least Junior level college/university student or graduate student enrolled in a related field (Sports Management, PGA Management, Hospitality, Business Management) between January & May.
• Reside or willing to relocate to/near the Houston, Texas area from January 4-May 5, 2027, at your own expense.
• Have a valid drivers license and reliable transportation to commute to Memorial Park Golf Course office and to offsite locations.
• Must have a desire to gain experience in a professional sports and entertainment environment.
• Have a strong, interpersonal skills that complement a proactive, solution driven, team-oriented work ethic.
• Ability to prioritize tasks and handle numerous assignments simultaneously.
• Comfortable making phone calls and meeting with clients/vendors
• Proficient with Microsoft Office suite (Excel, Outlook, Word, and PowerPoint) and internet software
• Ability to maintain discretion concerning confidential information.
• Knowledge of golf and golf events is not a requirement but a plus.
• Experience with Archtics is preferred but not required.

Work Environment

This job will operate in both an office and golf course setting. The noise level is usually moderate but can be loud within the golf course environment.  This role can require physical work and will sometimes require work in the elements (wind, rain, warm, cold, etc).  This role routinely uses standard office equipment such as computers, phones, and photocopiers. 

Physical Demands

While performing the duties of the job, the employee is regularly required to stand, sit, walk, reach, stoop, kneel, crouch or crawl, talk and hear. Specific vision abilities required by this job include close and focused vision. Ability to lift, carry, and move items weighing up to 50lbs. Ability to walk long distances and/or stand for long periods of time. 

Position Type and Expected Hours of Work

This is a paid internship.

Typical hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. Interns are required to be onsite during the week of the Texas Children’s Houston Open, as well as for all other events produced by the Astros Golf Foundation throughout the period of their internship.

Travel:

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the intern for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability