Job Title: Ticket to Work Representative Compensation: $25 hourly on Temp agency during probation period*, then $50-55,000 annual salary + placement bonuses Location: Staten Island, NY Schedule: Monday to Friday 9am to 5pm (On-Site) At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program called Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will manage a variety of tasks such as providing answers, instructions, and assistance relating to the Ticket to Work program. As the primary point of contact for America Works Employment Network clients, this individual must possess excellent communication and people skills, as well as be enthusiastic about helping our clients achieve their employment goals. This Duties and Responsibilities - Conduct timely intakes and assessments in line with program procedures.
- Maintain daily outreach calls to identify and enroll eligible participants into the Ticket to Work (TTW) program.
- Provide end-to-end employment support, including job development, search, placement, and coaching.
- Develop and maintain required documentation (IWP, job coaching/development reports, progress updates).
- Assist participants with employment goals, job matching, and ongoing support before and after placement.
- Submit pay stubs promptly to ensure timely reimbursement.
- Build and sustain partnerships with employers and workforce stakeholders to expand job opportunities for individuals with disabilities.
- Use job boards, career fairs, and networking to generate job leads.
- Manage a caseload (virtual and onsite), track progress, and provide individualized support.
- Guide clients in overcoming barriers and achieving sustainable employment.
- Respond to inquiries and ensure timely follow-up.
- Document all activities in the secure system clearly, concisely, and professionally.
Required skills and qualifications - Bachelor’s Degree
- Ability to complete and pass the Social Security Administration’s Suitability Process
- Paid or volunteer work in social services (preferred, but not required)
- Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)
- Familiarity with Microsoft 365, Salesforce, and Microsoft Teams (preferred, but not required)
- Ability to complete and pass the Social Security Administration’s CWIC certification (preferred, but not required)
Benefits - Comprehensive Medical, Dental, and Vision Insurance
- PTO Package (Vacation Accrual, Sick Time, 9 Company Holidays)
- Free gym NYSC membership / 401K with Employer Matching After 1 Year
*With limited benefits
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