Ticketing Manager (Temporary) - Gravity Media
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Date: 26.05.2026 - Categories: Press, Creative
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Ticketing Manager (Temporary)
Locations: USA
Type: Permanent
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Ticketing Manager - Esports Tournament (Temporary)
Salary: $2,145 USD/per week
Estimated Start Date: June 22, 2026
Our Company
We're more than just a workplace - we're a community of people who care about doing meaningful work, supporting each other, and growing together. Whether you're just starting out or looking to take the next step in your career, we believe in creating roles that energise, challenge, and inspire.
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Visit our Careers Portal to explore our culture, benefits, and current opportunities. You'll find stories from our people and insights into how we work.
A brief summary
We are looking for a highly organized, detail-driven, and solutions-oriented Ticketing Manager to join, supporting our client. The successful candidate will be responsible for overseeing and executing all aspects of ticketing operations, from event builds, distribution, vendor management and staffing across an esport tournament taking place in Los Angeles CA, Allen TX and Brooklyn NY.
You will partner closely with the Client's internal stakeholders, production partners, and venue teams to ensure a seamless, fan-first ticketing experience that reflects our Client's creative vision and operational excellence.
You must be in a position to travel/be away from home between October 11th, 2026 - November 15th, 2026. Contract completes November 27th, 2026
What you'll be responsible for
Across the three venues, the Ticketing Manager will take the lead on all event builds and ticketing operations, driving every detail from start to finish. This includes (but isn't limited to):
Strategic Oversight & Planning
Operate and manage all aspects of the Client's esports tournament ticket operations, including travel to and supervision of event venue box offices & onsite ticketing needs.
Oversee and manage third-party ticketing platforms and vendors for all three venues.
Work with the Client's Event Producers and Event Production teams to create and manage ticketing timelines. Paying particular attention to workback schedules.
Prepare weekly reports for senior management on event sales, attendance, and ticket inventory.
Collaborate with venue box offices for tickets on sale.
Ticketing Design & Build
Lead end-to-end ticketing system builds and manages on-sales via platforms like Ticketmaster, AXS, or local ticketing partners.
Collaborate with venue box offices to coordinate show builds (x maps), pre-sales, and technical requirements.
Coordinate with Event Producers, Event Production, and the venues to build seating maps, pricing tiers, and inventory holds.
Manage ticket sales launches, including pre-sales, in coordination with the Client's Corporate Sponsorship and Event Producer teams along with third-party ticketing platform partners to meet fan expectations.
Partner with the Client's internal stakeholders and Event Producers to deliver any ticketing website needs, including creative assets, marketing language, and comms requirements.
Collaborate with the Client's internal teams and 3rd party ticketing. platform partners on methods to ensure ticket sales reach fans including verification systems when possible.
Consult on development of fan verification systems as needed.
Develop contingency plans for on-sale crashes, scalping, fraud, or system outages.
Enforce anti-scalping, refund, transfer, and resale rules.
Monitor and flag suspicious purchasing behavior.
Onsite Execution & Support
Monitoring & Reporting
Provide daily sales and redemption reports, including ticket quantities and revenues.
Monitor and release seats in real time as needed to maximize ticket availability and sales.
Collect and save the event reports from each venue, tracking and including demographics, purchasing information, location of purchasers etc.
Document best practices for future events.
Ensure data protection and security measures are taken to receive and store said data.
Financial accountability for all ticketing reports and sales.
Budget ticketing ownership (ticketing-related fees, platform costs, box office labor).
Settlement & post-event reconciliation with venues and ticketing vendors.
National / Regional Compliance
Ensure compliance with national/regional ticketing laws, tax requirements, and consumer protections.
Coordinate local regulatory requirements with venues and platforms.
Accessibility compliance (ADA, regional equivalents).
Other job-related duties as assigned.
This role is for you if
3-5+ years of experience in live event ticketing, preferably within entertainment, sports, or esports.
Strong working knowledge of ticketing platforms and venue box office operations.
Exceptional attention to detail and ability to manage multiple events and timelines simultaneously.
Comfort navigating cross-functional environments and adapting to fast-changing needs.
Experience with VIP, credentialing, or access control systems is a plus.
Passion for live experiences and creating memorable fan journeys.
Experience using Google Suite is a must.
Valid passport is required for this role.
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