Ticketing & Revenue Operations Coordinator

• Interest in history preferred
• 2+ years in operations, ticketing, retail, visitor services, or museum/cultural institution settings
• Highly organized and self-directed, with strong time management skills
• Strong technical aptitude and comfort learning and managing operational systems with accuracy and consistency
• Proficiency in Microsoft Office Suite; experience with ticketing, CRM or database systems, preferably Tessitura, and retail or e-commerce operations, including inventory management and Shopify
• Comfortable working with data, reporting, reconciliation, and basic analytics
• Strong customer service and communication skills (verbal and written)
• Ability to meet deadlines and manage multiple tasks simultaneously
• Experience with cash handling and monetary reconciliation processes
• Detail-oriented with a commitment to accuracy and accountability
• Experience in retail merchandising, purchasing, and inventory planning preferred. Experience supporting or growing an online storefront is a plus
• Able to work both independently and collaboratively.
• Willing to provide hands-on support across ticketing, retail, front desk, event, and daily operations.
• Physical duties include lifting to 30 lbs
• First Aid certification or willingness to obtain it

• This position averages 28 hours per week. Regular schedule is Wednesday-Saturday, with alternating Sundays during the summer season. Wednesdays may flex to accommodate events, rentals, or operational needs. Availability for occasional evenings or extended hours in support of events is expected.

• Serve as a primary day-to-day administrator for Tessitura, including ticketing setup, pricing and discount structures, event configuration, reporting, analytics, troubleshooting, and user support.
• Ensure data integrity and system accuracy, including user access management, attendance tracking, and coordination of data cleanup across teams.
• Act as a cross-functional liaison supporting ticketing, membership, programming, and operational workflows across departments.
• Manage gift shop operations, including merchandising, inventory management, purchasing, e-commerce (Shopify), and coordination of retail promotion through established channels. Ensure product mix supports both visitor demand and online growth.
• Manage and optimize the Shopify storefront, including product presentation, collections, navigation, and online merchandising to increase customer engagement and sales.
• Process and fulfill online retail orders promptly, ensuring accurate shipping and high customer satisfaction
• Coordinate space rentals, group visits, and tours, including scheduling, coordination, and execution.
• Support front desk operations, including cash handling, oversight, reconciliation, reporting, and backup coverage. Assist the Visitor Services Associate in maintaining a friendly, helpful atmosphere in front-of-house duties, including selling tickets, answering questions, and greeting patrons.
• Serve as a weekend key holder, ensuring proper opening and closing procedures.
• Manage customer support channels, including oversight and response to shared inbox inquiries.
• Provide professional, timely support to visitors and customers via phone, email, and in person.
• Manage guest concerns and escalations with tact, urgency, and a commitment to a positive visitor experience.
• Perform other duties as assigned by the Director of Operations.

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