Job Description
Job Description
Aramark Destinations is the new hospitality partner of the Patriots Point Development Authority (PPDA), operating ticketing, retail, food & beverage, and events at Patriots Point Naval & Maritime Museum, home of the USS Yorktown in Charleston Harbor. Ticketing is the largest revenue stream of the operation, and this role is central to a high-visibility account startup.
The Ticketing Sales Manager owns daily admissions operations, including the ticket sales team, box office and online sales channels, group and overnight program bookings, and third-party and affiliate sales partnerships. This is a ground-floor opportunity to build the ticketing operation from day one at a landmark Charleston attraction.
Job Responsibilities
Key Responsibilities
? Lead all daily ticketing and admissions operations, including box office windows, online sales, and phone/group sales, delivering a welcoming, efficient guest arrival experience.
? Recruit, train, schedule, and develop a team of ticket sellers and leads; set service and sales standards and hold the team accountable to them.
? Drive ticket revenue: monitor daily sales performance against budget and forecast, identify trends, and recommend pricing, packaging, and promotional actions.
? Manage the ticketing platform (point of sale, online checkout, and reporting), including product/price builds, event and capacity setup, and troubleshooting; act as the operational owner of the ticketing system and its integration with payment processing.
? Ensure strict compliance with client funds-handling requirements: all transactions processed through the approved point of sale on the client merchant account, accurate cash handling and reconciliation, and PCI-DSS compliance.
? Own daily sales reconciliation, deposit procedures, and reporting; partner with Finance on revenue reporting, audits, and month-end close.
? Grow group, tour, and education sales, including school and scout groups and overnight camping programs aboard the ship; manage the booking process end to end.
? Develop and manage reseller, hotel, concierge, and affiliate ticket channels; support cross-promotion with area attractions and sister Aramark operations such as Fort Sumter Tours.
? Partner with marketing teams (Aramark and PPDA) on campaigns, promotions, and bundled offers that drive visitation.
? Maintain a strong daily working relationship with the client (PPDA) staff and represent Aramark professionally on site.
? Support attendance forecasting, labor planning, and peak-season staffing plans (summer, holidays, fleet events).
? Champion safety, appearance, and service standards across all guest-facing admission points.
Qualifications
? 3+ years of experience in ticketing, box office, admissions, attractions, hospitality, or retail sales operations, with at least 1 year supervising a team.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Numbers & Facts
| Location | Mt. Pleasant, SC |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
- Accounting Closeunmatched
- Budgetingunmatched
- Customer Relationsunmatched
- Equal Employment Opportunity (EEO)unmatched
- Financial Analysisunmatched
- Financial Reportingunmatched
- Food and Beverage Industryunmatched
- Forecastingunmatched
- Hotel Managementunmatched
- Identify Issuesunmatched
- Maintain Complianceunmatched
- Marketingunmatched
- Operationsunmatched
- PCI-DSSunmatched
- Partner Salesunmatched
- Payment Processingunmatched
- Performance Analysisunmatched
- Pricingunmatched
- Process Managementunmatched
- Product Pricingunmatched
- Promotional Programsunmatched
- Reconciliationunmatched
- Reseller Channelunmatched
- Retailunmatched
- Retail Operationsunmatched
- Retail Salesunmatched
- Revenue/Sales Reportingunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Operationsunmatched
- Schedule Developmentunmatched
- Startupunmatched
- System Integration (SI)unmatched
- Team Lead/Managerunmatched
- Telesalesunmatched
- Transaction Processing/Managementunmatched
- Trend Analysisunmatched
- Twitterunmatched
- Vehicle Fleetsunmatched
- eCommerce Salesunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder