Business Support, Corporate Policies, Corrective Action, Customer Support/Service, Employee Relations, Insurance, Life Insurance, Maintain Compliance, Medical Office, Office Management, Onboarding, Operational Strategy, Operations Management, People Management, Performance Analysis, Plan Meetings, Training/Teaching
POSITION SUMMARY
Makes patient appointments and ensures the efficient and effective operations of the appointment scheduling system for all locations.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Supports the Business Office Manager in the operation of the appointment desk, onboarding, hiring process, employee supervision and scheduling
- Monitors performance/attendance and communicates with staff to ensure compliance with company policies and procedures across all supervised positions
- Participates in employee relation matters which may result in corrective action or termination
- Makes reschedules, and cancels appointments for patients through patient call, patient portal, and outside referral software program
- Seeks guidance regarding scheduling outside the normal parameters
- Provides answers to patient questions adhering to established criteria
- Handles all schedule changes, schedule building and schedule blocking for all providers
- Provides training for new appointment schedulers
- Oversees all areas of Athena and makes adjustments as necessary
- Regular and predictable attendance
- Ability to work in a cooperative manner with others
- Performs other duties as assigned
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Experience: Previous experience involving heavy telephone usage is required. Customer service experience is required. Previous experience in a physician's office is preferred. Previous supervisory experience preferred.
Computer Skills: Must be computer literate. Intermediate computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
- Medical / Dental / Vision Insurance
- HRA Option
- Flexible Spending Account
- Basic Life Insurance
- Voluntary Life Insurance Option
- Long-Term Disability
- Voluntary Short-Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401(k) Plan Matching + Profit Sharing
- Employee Assistance Program
- Paid Time Off
- 8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled