OverviewPaleovalley is seeking a Tier 1 Customer Service Representative to provide frontline support to customers via email and live chat. This full-time, remote role offers $18/hour plus comprehensive benefits, including health, dental, vision, 401(k), paid parental leave, and generous PTO.The successful candidate will handle order-related inquiries, troubleshoot basic issues, and ensure each interaction reflects Paleovalley's commitment to exceptional service.Key Job DetailsJob Title: L1 Customer Service RepresentativeEmployer: PaleovalleyLocation: Remote (US-based, restricted to AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY)Pay: $18/hourJob Type: Full-Time, Regular (Exempt)Reports To: Director of Customer ServiceSchedule: Monday–Friday, 9:00 am–5:00 pm or 10:00 am–6:00 pm (CT); occasional evenings/weekendsAbout PaleovalleyPaleovalley is a health-conscious snack and supplement company committed to sourcing from certified organic farmers using regenerative practices. Its sister company, Wild Pastures , delivers 100% grass-fed, pasture-raised meats and sustainably caught seafood directly to customers, supporting small-scale family farmers across the US.Key ResponsibilitiesRespond to customer inquiries via email and live chatAssist with order status, shipping updates, account access, subscription management, and product questionsTroubleshoot and resolve basic customer concerns independentlyDocument customer interactions accurately in support systemsUse internal knowledge bases and saved replies for consistent responsesEscalate complex issues to Tier 2 or leadership when necessaryMaintain high standards of empathy, professionalism, and customer satisfactionFollow SOPs to ensure consistent service qualityMeet productivity and quality goals for response time and ticket resolutionCandidate RequirementsEssential:1–2 years of customer service experience (preferably in eCommerce or high-volume support)Experience handling email/live chat supportStrong written communication skills with excellent grammar and toneAbility to manage high-volume conversations efficientlyAttention to detail and process adherenceComfortable using support platforms and learning new toolsSelf-motivated and able to work independently in a remote environmentPreferred:Experience with Zendesk, Richpanel, or similar platformsFamiliarity with subscription-based eCommerce businessesInterest in health, nutrition, or wellness productsBenefits$18/hour pay rateMedical, dental, and vision coverage (100% employer-paid dental/vision; low medical premium)Paid time off, sick time, and 6 paid holidays annuallyPaid parental leaveCompany-paid short-term disability, long-term disability, and life insurance401(k) with up to 4% company match after one yearMonthly product stipend or access to discounted productsApplication ProcessHow to Apply:Submit your application via Paleovalley's careers portal.Highlight your eCommerce and customer service experience.Shortlisted candidates will be contacted for interview.CLICK HERE TO APPLYJoin Our Official Channels for more Jobs & ScholarshipsNote: This description reflects the current role details and is not a public notice of vacancies.#J-18808-Ljbffr