Kforce Inc. logo

Tier 1 Desktop Support

Kforce Inc.
  • Colorado Springs, CO
  • Remote
  • $20–$30
9 days ago

Job Description

Kforce has a client that is seeking a Tier 1 Desktop Support in Colorado Springs, CO. Overview: We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user administration. This role will focus on basic user account management, ticket resolution, Microsoft 365 support, and general Windows troubleshooting. The ideal candidate will have experience in a Help Desk, Service Desk, or customer support environment and be comfortable assisting users with common technical issues. This is an entry-level support role with opportunities to learn additional systems and processes as familiarity with the environment grows. Key Responsibilities:
  • Create, modify, and deactivate user accounts
  • Perform password resets, name changes, group management, and licensing updates
  • Manage and resolve Tier 1 support tickets
Provide basic support for Microsoft 365 applications, including:
  • Outlook and Exchange
  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Microsoft Entra ID
Troubleshoot common Windows issues, including:
  • Login and access issues
  • Windows updates
  • System health checks
  • Software installations
  • Audio/video issues
  • Equipment, peripheral, and accessory troubleshooting
  • Assist users with basic hardware and software questions
  • Document troubleshooting steps and resolutions within the ticketing system
  • Escalate issues requiring additional technical support
  • Learn additional systems, applications, and support processes as knowledge of the environment grows
  • Support basic user management within business applications as needed

Requirements:

  • 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support environment preferred
  • Basic understanding of user and account administration
  • Experience supporting Windows environments
  • Familiarity with Microsoft 365 applications and services
  • Basic knowledge of Microsoft Entra ID/Azure AD
  • Strong troubleshooting and problem-solving skills
  • Strong communication and customer-service skills
  • Ability to manage multiple support tickets and prioritize requests effectively
  • Ability to learn new systems and processes quickly
Preferred Experience:
  • Experience with a Help Desk or Service Desk ticketing platform
  • Exposure to Microsoft Entra ID/Azure AD administration
  • Experience with Exchange, Teams, SharePoint, or OneDrive support
  • Exposure to Dynamics 365 is a plus, but not required
  • Experience supporting remote users and distributed environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


Numbers & Facts

LocationColorado Springs, CO (
Remote
)
IndustryFinancial Services
Salary$20–$30
Company Size1,000 to 1,499 employees
Year Founded1962
Websitehttp://www.kforce.com/

About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

Skills

  • Administrative Skillsunmatched
  • Audiovisualunmatched
  • Business Solutionsunmatched
  • Communication Skillsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Establish Prioritiesunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Legalunmatched
  • Licensingunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • Peripheral Hardwareunmatched
  • Problem Solving Skillsunmatched
  • Short Messaging Service (SMS)unmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Team Lead/Managerunmatched
  • Technical Supportunmatched
  • User Account Administrationunmatched

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