Tier-1 Desktop Support Specialist (TVA - Chattanooga)

Johnson Service Group (JSG) is recruiting for an experienced, Tier-1 Desktop Support Specialist, for a 6-month contract assignment supporting TVA’s downtown Chattanooga office. 

W2 Pay Rate:  Up to $39.50/hour (time and a half for overtime)
Target Start Date:  10/19/26
Duration:  6 months
Work Status:  Onsite
Locality:  LOCAL CANDIDATES ONLY (per diem is not offered)

Responsibilities:

• Provides call center, network, and production control support in the consolidated IT Customer Operations Center (ITCO).
• Provide Tier 1 phone, on-site and Service Desk Window (walk-up customers) support and coordination.
• Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.
• Recommends process improvements for problem prevention.
• Documents work flow in Ticket Management System.
• Maintains technical instructions for standard processes.
• Evaluates messages from monitoring tools and takes action to resolve and prevent IT infrastructure issues.
• Escalates problems to Tier 2 or 3 as required.
• Provides shift rotational coverage as needed (24x7)

• Bachelor’s Degree in computer science or related field of study; or equivalent education, training & experience.
• 4+ years of experience, in server and desktop operating systems, databases, server virtualization, storage area networks, messaging, etc.
• Proven performance in terms of user satisfaction, adherence to quality standards, and timely completion of all key aspects of assignments.
• Ability to communicate with customers to diagnose and resolve problems.
• Ability to communicate with Infrastructure Operations (IO) engineering and operations personnel on a technical level. 
• Demonstrated problem analysis and analytical skills.
• Must be able to qualify for and maintain a TVA Sensitive clearance, or equivalent security clearance.
• Must be able and willing to assume on-call rotational assignments which may include 24-hour on 7-day per week availability.
• Travel as required to carry out project work or perform temporary duty at other than home-based site which supports both internal and external business on the schedule and shift requirements of those businesses.

• Working knowledge and understanding of:
  • HPSM, HP-OMU, Solar Winds, or similar Event Monitoring tools. 
  • TVA IT Infrastructure hardware and software
  • End-user tools and equipment
  • ITCO Processes: Incident, Problem, and Deployment Change Management

JSG offers access to medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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