Tier 1 Help Desk

Insight Global

Everett, WA

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JOB DETAILS

SKILLS

1st Level Support, Analysis Skills, Atlassian JIRA, Communication Skills, CompTIA A+, Customer Support/Service, Desktop Administration, Email Technology, Establish Priorities, Hardware Administration, Help Desk, Identify Issues, Knowledge Base, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Outlook, Microsoft Windows Azure, Microsoft Windows Operating System, Network Connectivity, Onboarding, Printers, Problem Solving Skills, ServiceNow, Software Administration, Technical Support, User Account Administration, User Interface/Experience (UI/UX), VPN (Virtual Private Network)

LOCATION

Everett, WA

POSTED

Today

Job Description We are seeking a Tier 1 Helpdesk / Desktop Support Analyst to provide first-level technical support to end users across hardware, software, and enterprise systems. This individual will serve as the frontline of IT support-resolving issues, escalating when needed, and ensuring a strong end-user experience. - Provide Tier 1 technical support via phone, email, and ticketing system for end users - Troubleshoot and resolve issues related to: - Windows / macOS operating systems - Microsoft 365 (Outlook, Teams, etc.) - Network connectivity, VPN, and printers - Log, track, and manage tickets through the service desk platform (ServiceNow, Jira, etc.) - Perform basic hardware support including: - Laptop/desktop setup and imaging - Installation (monitors, printers, docking stations) - Assist with user account management - Support new hire onboarding/offboarding (device provisioning, account setup) - Document troubleshooting steps and maintain knowledge base articles We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 1-3 years of experience in helpdesk, service desk, or desktop support - Hands-on experience troubleshooting hardware, software, and basic networking issues [Tier 1 helpdesk | OneNote] - Experience with a ticketing system (ServiceNow, Jira, ConnectWise, etc.) [Tier 1 helpdesk | OneNote] - Strong customer service and communication skills - Ability to prioritize and manage multiple support requests Experience with Active Directory / Azure AD Exposure to Microsoft 365 environment CompTIA A+ or Google IT Support Certification

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net

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