A workforce services organization supporting installation projects for retailers and manufacturers is currently looking to hire a Support Technician. This contract-to-hire position is based in Grand Prairie, TX and requires onsite work 4 to 5 days per week. The role focuses on providing Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology.
The Support Technician will troubleshoot service incidents, resolve support requests through established ticketing systems, and assist users with Microsoft technologies, hardware, software, browsers, and mobile applications. The position supports both Windows and Mac environments while helping maintain employee productivity through timely issue resolution and customer-focused support.
Contract Duration: Not Specified
Required Skills & Experience
High school diploma or equivalent preferred
Customer service experience within a call center environment
Previous help desk or technical support experience
Experience troubleshooting Microsoft Office 365 applications
Ability to install, configure, and support software applications
Experience supporting and troubleshooting internet browsers
Knowledge of mobile application support
Strong understanding of Microsoft Office products
Experience supporting Windows and Mac operating systems
Experience with computer hardware troubleshooting
Familiarity with Active Directory
Desired Skills & Experience
Microsoft 365 certification
Microsoft Azure certification
Strong written and verbal communication skills
Ability to work effectively in a team environment
What You Will Be Doing
Tech Breakdown
40% End User Support
30% Microsoft 365 and Application Troubleshooting
20% Hardware, Operating System, and Browser Support
10% Active Directory and Account Support
Daily Responsibilities
60% Ticket Resolution and Incident Management
25% Customer Service and End User Assistance
15% Documentation and Team Collaboration
Numbers & Facts
Location
Dallas, TX
Skills
Apple Macsunmatched
Business Solutionsunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Documentationunmatched
Help Deskunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Incident Managementunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Certificationsunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Mobile Applicationsunmatched
Operating Systemsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Web Browsersunmatched
Writing Skillsunmatched
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