Job Description
Location: Haslet, TX
Salary: $20.00 USD Hourly - $23.00 USD Hourly
Description: Opportunity Overview:
The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Shifts & Scheduling
1st Shift: 6:00 AM – 2:30 PM
2nd Shift: 9:30 AM – 6:00 PM
Coverage: 24/7 support, onsite five days a week, as per company policy.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
Contact: cbeckett@judge.com
Salary: $20.00 USD Hourly - $23.00 USD Hourly
Description: Opportunity Overview:
The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Shifts & Scheduling
1st Shift: 6:00 AM – 2:30 PM
2nd Shift: 9:30 AM – 6:00 PM
Coverage: 24/7 support, onsite five days a week, as per company policy.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: cbeckett@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Numbers & Facts
| Location | Haslet, TX |
| Industry | Computer/IT Services |
| Salary | $20–$23 Per Year |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1970 |
| Website | https://www.judge.com |
About Company
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.
Skills
- CCTVunmatched
- Call Centersunmatched
- Corporate Policiesunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Maintenance Servicesunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Performance Metricsunmatched
- Point of Sale (POS) Systemsunmatched
- Pricingunmatched
- Retail Softwareunmatched
- Short Messaging Service (SMS)unmatched
- Technical Supportunmatched
- Testingunmatched
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