Tier 1 IT Technician

Description:

CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related systems. The successful candidate will combine hands-on troubleshooting skills with reliability, flexibility, and a team-oriented approach.

In this role, you will:

• Provide Tier 1 help desk support to internal employees through the ticketing system, chat, and in-person assistance.
• Troubleshoot computers, thin clients, phones, headsets, and other peripherals.
• Assist with the setup, maintenance, and servicing of IT equipment.
• Accurately document incidents, troubleshooting steps, and resolutions in the incident management system.
• Serve as a liaison between the IT department and departments throughout the organization.
• Perform other IT tasks and projects as assigned.

Compensation and Benefits

• Hourly rate commensurate with experience.
• Group insurance, including medical, dental, vision, and life coverage.
• 401(k) with employer match.
• Discounted CarShield policies.
• Discounted tuition at Lindenwood University.
• Professional development opportunities.
• On-site basketball and other recreation.
• On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.

Requirements:

• Two to three years of experience in a help desk or IT support environment.
• Strong working knowledge of computer hardware installation, maintenance, and repair.
• Demonstrated experience troubleshooting desktop and peripheral issues.
• Proficiency with Microsoft Word, Microsoft Excel, Google Workspace, and collaboration tools.
• Familiarity with incident management and ticketing systems.
• Ability to communicate clearly and effectively with employees at all levels.
• Strong time-management skills and ability to work efficiently with minimal supervision.
• Reliability, flexibility, and ability to work effectively as part of a team in a fast-paced environment.
• Ability to perform a combination of physical and computer-based tasks.

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