Tier 1 Operations Support Specialist

Booz Allen Hamilton Inc

Chantilly, VA

JOB DETAILS
SALARY
$62,000–$141,000 Per Year
SKILLS
Amazon Web Services (AWS), Artificial Intelligence (AI), Atlassian JIRA, Banking Services, Biology, CCNA - Cisco Certified Network Associate, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, Compensation and Benefits, Customer Support/Service, Ecosystems, Embedded Systems, Facebook, Finance, GSEC - GIAC Security Essentials Certification, Government, Healthcare, Help Desk, Identify Issues, Incident Management, Incident Response, Intelligence Agencies, Intelligence Community, Internet Security, Law Enforcement, Leadership, Leading Edge Technology, LinkedIn, Linux Administration, Microsoft Certifications, Microsoft Windows Azure, Microsoft Windows System Administration, Military Science, Network Architecture/Engineering, Network Systems, Newsroom, Operational Support, Operations Processes, Presentation/Verbal Skills, Problem Solving Skills, Reliability Engineering, SSCP - Systems Security Certified Practitioner, Scripting (Scripting Languages), ServiceNow, Software Development, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Engineering, Technical Delivery, Technical Support, Transportation and Logistics, Web Browsers, Webinar, Writing Skills
LOCATION
Chantilly, VA
POSTED
30+ days ago

Tier 1 Operations Support Specialist - - 122140 - Booz | Allen | Hamilton ®

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CREATE YOUR CAREER CREATE AND GROW WITH US Your growth matters to us - explore our career development opportunities.

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Job Description Remote Work No Job Number R0236245 Location Chantilly VA US

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Tier 1 Operations Support Specialist

The Opportunity Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering systems administration or software development if you have a passion for making systems better we need you.

As a site reliability engineer on our team youll help the Intelligence Community develop more robust systems by building a resilient infrastructure. Youll build in redundancy implement monitoring tools and automate wherever possible. Youll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience. Work with us as we help support our clients missions with continuous and uninterrupted operation support. Join us. The world cant wait.

You Have

  • 1 years of experience in a technical support role such as IT operations or help desk
  • Experience performing initial troubleshooting for system application or network issues
  • Experience using ticketing or incident management tools such as JIRA or ServiceNow
  • Experience with Linux or Windows system administration fundamentals
  • Ability to follow standard operating procedures and document actions clearly
  • Ability to work rotating round-the-clock shifts including nights weekends and holidays
  • TSSCI clearance with a polygraph
  • HS diploma or GED
  • Ability to obtain a Security CE SSCP CCNA-Security or GSEC Certification within 6 months of hire

Nice If You Have

  • Experience monitoring enterprise systems dashboards logs or mission applications
  • Experience escalating incidents to higher-tier teams
  • Knowledge of on‑call processes after‑hours support models or operational recall procedures
  • Ability to communicate effectively with technical and non-technical staff through strong written and verbal communication skills
  • Ability to work independently in a high‑tempo environment
  • Bachelors degree
  • Security or Network certification
  • Industry cloud foundational AWS Cloud Practitioner CompTIA Cloud or MS Azure Fundamentals certification
  • Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. TSSCI clearance with polygraph is required.

Compensation At Booz Allen we celebrate your contributions provide you with opportunities and choices and support your total well-being. Our offerings include health life disability financial and retirement benefits as well as paid leave professional development tuition assistance work-life programs and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allens benefit programs. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors including but not limited to location the individuals particular combination of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is 62000.00 to 141000.00 annualized USD. The estimate displayed represents the typical salary range for this position and is just one component of Booz Allens total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement As part of the application process you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration whether that happens in person or remotely.

If this position is listed as remote or hybrid youll periodically work from a Booz Allen or client site facility.

If this position is listed as onsite youll work with colleagues and clients in person as needed for the specific role.

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability status as a protected veteran or any other status protected by applicable federal state local or international law.

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About Us Booz Allen is an advanced technology company delivering outcomes with speed for Americas most critical defense civil and national security priorities. We build technology solutions using AI cyber and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes we enable our people clients and their missions to succeed-accelerating the nation to realize our purpose Empower People to Change the World®.

If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process please contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to helpdeskbah.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.

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INFORMATION FOR Employees International Investors Contract Officers Suppliers Small Businesses

INDUSTRIES Finance and Banking Government & Civil Agencies Intelligence Life Sciences & Healthcare Military Space Transportation & Logistics Utilities

FEATURED SOLUTIONS Artificial Intelligence AI Cloud Elite Training Enterprise DevSecOps JADC2 Mission Readiness Security

ABOUT US About Us Why Booz Allen Who We Are What We Do Join Our Team Webinars & Events

SITE LINKS Contact Us Privacy Statement Terms of Use Cookie Policy Site Map Careers Privacy Policy Cookie Settings

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About the Company

B

Booz Allen Hamilton Inc

Booz Allen is an advanced technology company delivering outcomes with speed for America’s most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeed—accelerating the nation to realize our purpose: Empower People to Change the World®.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Stock Options, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, On Site Cafeteria, Parking, Prescription Drug Coverage, Professional Development, 401K, Childcare
FOUNDED
1920
WEBSITE
https://careers.boozallen.com/?source=JB-3666&utm_medium=Web&utm_source=Monster&utm_campaign=Online%20Profile