Triage issues and assign to the correct tech or team.
Requirements
1+ year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc.
Experience working with a ticketing system (ServiceNow preferred).
Experience troubleshooting workstation hardware and software.
Knowledge of networking protocols and equipment.
Experience configuring and troubleshooting MS Office (O365) products.
Expertise in supporting Windows 10.
This is a 6-month Contract-to-Hire opportunity with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this opportunity. No third-parties, please.
#LI-JE1
Numbers & Facts
Location
Kansas City, MO
Skills
Computer Workstationsunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Help Deskunmatched
Identify Issuesunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Network Protocolsunmatched
Network System Hardwareunmatched
Problem Solving Skillsunmatched
ServiceNowunmatched
Technical Supportunmatched
Workstation Hardwareunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.