Tier 1 Support Technician

About the Role

We're looking for a team of Tier 1 Support Technicians to support a high-volume endpoint rollout tied to a company acquisition with approximately 2,500 devices in total. You'll work remotely alongside a coordinated deployment team, handling imaging, configuration, and quality checks through our MDM tools, and keeping things moving at pace without sacrificing accuracy.

This is a good fit for someone who's comfortable in a fast-paced, production-style IT environment and takes pride in consistent, quality work.

What You'll Be Doing

• Remotely image and configure devices using SCCM, Intune, Autopilot, or similar MDM platforms
• Track and log completed units, flagging exceptions or failures to the lead technician
• Support end users or on-site logistics staff remotely during enrollment and troubleshooting
• Maintain accurate records and stay on pace with daily throughput targets
• Communicate clearly with team leads on status, blockers, and progress

What We're Looking For

• 1+ year of hands-on IT support or endpoint deployment experience
• Familiarity with Windows OS imaging and remote endpoint configuration
• Experience with SCCM, Intune, Autopilot, or similar deployment tools
• Ability to work methodically and stay accurate across high device volumes
• Comfortable following documented runbooks and knowing when to escalate
• Strong attention to detail
• Reliable home setup and strong remote communication skills