Job Description
Tier 1 Support Technician
San Francisco, CA | Full Time, Onsite | $70K-$85K | Nonprofit / Education
If you're an IT professional who enjoys helping users, resolving technical issues, and building a strong foundation in IT support, this is an excellent opportunity to join a mission-driven organization while developing your technical skills. We are seeking a Tier 1 Support Technician to provide front-line technical support for faculty, staff, and students in a dynamic environment.
This role focuses on desktop support, user administration, Microsoft 365, Google Workspace, device setup, and troubleshooting hardware and software issues. You'll be part of a collaborative IT team that supports a diverse technology environment while gaining exposure to modern endpoint management and cloud technologies.
Why You'll Want to Join
- 35-hour workweek with a full-time Monday-Friday schedule
- Competitive salary of $70K-$85K
- Mission-driven environment supporting the next generation of artists and creative professionals
- Opportunity to work with modern technologies including Microsoft 365, Google Workspace, Jamf, and Intune
- Strong mentorship and career growth opportunities within IT
- Medical, dental, vision, 401(k), and generous vacation benefits
What You'll Do as a Tier 1 Support Technician
- Serve as the first point of contact for end-user technical support requests
- Troubleshoot and resolve issues related to hardware, software, printers, and connectivity
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Create, modify, and manage user accounts and access permissions
- Support users across Microsoft 365 and Google Workspace environments
- Install, configure, and maintain standard business applications
- Assist with onboarding and offboarding activities, including account provisioning and equipment setup
- Escalate complex technical issues to senior IT staff when appropriate
- Document support activities and maintain accurate service ticket records
- Provide excellent customer service to faculty, staff, and students
What We're Looking For
- 1-3 years of experience in a Help Desk, Desktop Support, or Tier 1 IT Support role
- Experience supporting Microsoft 365 users and common desktop applications
- Exposure to Azure AD (Entra ID) and user account administration
- Familiarity with Google Workspace is a plus
- Experience setting up and troubleshooting Windows and macOS devices
- Exposure to endpoint management tools such as Jamf or Microsoft Intune a plus
- Desire to learn new technologies and grow within an IT career path
- Ability to work onsite in San Francisco Monday-Friday
#LI-EM1 #INOCT2026 #LI-onsite
Numbers & Facts
| Location | San Francisco, CA |
| Industry | Financial Services |
| Salary | $70,000–$85,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
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