Tier 1 Technical Support (Entry Level)

Advanced Personnel Resources is currently looking for curious and outgoing professionals who are interested in embarking on a new career path. Individuals who display work stability and who have worked in retail or food services are encouraged to apply!

Tier 1 Technical Support. This is a first-level technical support via phone, chat, or email for issues related to different items such as generators, smoke alarms, carbon dioxide detectors, and fire extinguishers, including troubleshooting, diagnosis, tracking, and resolution, all within established performance expectations and Client.

We are looking for candidates who possess excellent verbal and written communication skills, are detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care.

• $15 to $16
• Temp-To-Hire
• Flexibility to work between 8 am and 7 pm

Benefits offered by APR:

• Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit

Job Requirements:

• Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
• Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
• Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
• Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
• Maintain required performance expectations in quality, availability, call handle time, attendance, and promptness