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Tier 2/3 IT Support Specialist

Wolf Consulting Inc.

  • Monroeville, PA
  • 30+ days ago
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    Skills

    • Business Growthunmatched
    • Cloud Computingunmatched
    • Computer Maintenanceunmatched
    • Consultingunmatched
    • Customer Satisfactionunmatched
    • Data Recoveryunmatched
    • Disaster Recoveryunmatched
    • Help Deskunmatched
    • Internet Securityunmatched
    • Microsoft Infrastructureunmatched
    • Microsoft Officeunmatched
    • Microsoft Windows Azureunmatched
    • Microsoft Windows Serverunmatched
    • RMONunmatched
    • Scripting (Scripting Languages)unmatched
    • Technical Supportunmatched
    • User Account Administrationunmatched

    Description

    Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we've been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

    We are seeking an experienced IT Support Specialist (Tier 2/Tier 3) to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members.

    This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

    IT Support Specialists are responsible for handling tier 2/tier 3 requests on our help desk including:

    • User and computer account maintenance
    • Microsoft Windows Server infrastructure and storage
    • Microsoft 365 and Office 365 implementation and support
    • Microsoft Azure implementation and support
    • Familiar with remote management and monitoring tools
    • Familiar with scripting and automation
    • Backups, disaster recovery, and business continuity
    • Cyber Security
    • Firewalls, Switches and Wireless Access Points

    Numbers & Facts

    LocationMonroeville, PA
    IndustryComputer/IT Services
    Company Size20 to 49 employees
    Year Founded1989
    Websitehttp://www.WolfConsulting.com

    About Company

    Wolf Consulting, Inc. is Pittsburgh’s Trusted Leader in Small and Mid-Size Business Computing. We are devoted to providing reliable computer support services to small and mid-size businesses who want to improve productivity and profitability. We offer our clients cutting-edge computer support services and we deliver great results – using the most advanced tools and technologies available, delivered by a team of experienced, certified professionals. Our comprehensive support services give aour clinets the peace of mind to stop worrying about their Information Technology and get back to running and growing their businesses.

    Wolf Consulting, Inc. is a well established company that has been in business for more than 28 years. We are growing, and are looking for great people to join our team. You will have the opportunity to work on a championship team, with some of the best and brightest individuals in the industry.

    Wolf Consulting, Inc. has been named a Best Place to Work in Western Pennsylvania. Wolf Consulting offers its team members a challenging and rewarding work experience, in a friendly team environment. In 2015 we moved to our new office in the William Penn Plaza office building in Monroeville. Our office suite was professionally designed and successfully blends both form and function. With warm colors, an open collaborative environment, and large glass windows to allow natural light and outside visibility, our new office is unique to our industry. Our building is conveniently located just a ¼ mile from both the Turnpike and Parkway East. The deli in the building lobby offers fresh salads, soups and sandwiches, and we are within walking distance to two restaurants. And we offer free covered parking – great for hot summer days and snowy winter days!

    For more information, visit www.WolfConsulting.com

     

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