An established fire protection and life safety organization with multiple offices across the United States is currently looking to hire a Tier 2 Help Desk Technician. This is an on-site contract-to-hire position in the Phoenix, Arizona area supporting a Windows and VMware-based infrastructure environment.
The role will focus on day-to-day systems administration, end-user support, account management, and infrastructure maintenance across a 350-user organization. The Tier 2 Help Desk Technician will work closely with a hands-on IT leadership team supporting Active Directory, Microsoft 365, Dynamics 365, SCCM, VPN connectivity, hardware deployments, and desktop support operations.
Responsibilities include onboarding and offboarding users, troubleshooting system and network issues, maintaining endpoint environments, and providing support for both local and remote employees.
Contract Duration: 6 months
Required Skills & Experience
Experience administering Active Directory, preferably including Azure Active Directory
Hands-on experience with Microsoft Office 365
Experience supporting Microsoft Dynamics 365
Experience working with Microsoft SCCM
Experience troubleshooting and supporting firewall environments
Windows administration experience
Experience supporting VPN connectivity issues
Desktop support and end-user troubleshooting experience
Experience imaging and configuring Windows devices
Knowledge of Exchange and hybrid Microsoft 365 environments