Accounts Receivable, Audiovisual, CompTIA Security+, Driver's License, Help Desk, Identify Issues, National Agency Clearance, Problem Solving Skills, Secret Clearance, Service Level Agreement (SLA), Technical Support
The Building People, LLC, has a position open for a full-time Tier 2 IT/AV Support in Columbia, SC. The Contractor shall provide Tier II IT Help Desk support to HQ, HQ staff, and field staff.
Technical Support:
- The Contractor shall diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person and provide a monthly summary, incident tickets per Service Level Agreement (SLA).
- The Contractor shall manage approximately 20 service tickets per month.
- Initial response shall occur within 30 minutes during duty hours.
- Routine Tier II issues shall be resolved within four (4) business hours.
- Complex issues requiring escalation shall be forwarded within one (1) business day.
Required Experience & Skills
- Possess a Secret clearance
- Possess Security+ certification
- At least 3 years of help desk experience
Certificates, Licenses, Registrations, Clearance:
- Currently favorable, or eligible for a National Agency Check with Inquiry (NACI) clearance, in accordance with AR 38067.
- Valid Driver’s License.
- EEP, CEM, or Tridium N4 certifications preferred but not required.