Best Practices, Business Solutions, Cloud Computing, Communication Skills, Compensation and Benefits, Computer Workstations, Consulting, County Ordinances, Customer Relations, Customer Support/Service, Desktop PC, Driver's License, Endpoint Security, Identify Issues, Laptop PC, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Applications, Multitasking, Network Monitoring, Network Performance/Analysis, Network Security, On Site Support, Operating Systems, Problem Solving Skills, Service Delivery, Software Patches, State Laws and Regulations, Systems Administration/Management, Team Player, Technical Delivery, Technical Support, Technical Writing, Training/Teaching, VoIP (Voice over IP), Willing to Travel
Role: Tier 2 IT Support Engineer
Location: Canby, OR (Onsite)
Position Type: Contract to Hire, Full Time
Annual Compensation: $65,000-$80,000 DOE
About the Opportunity
One of our clients is seeking a skilled Tier 2 IT Support Engineer to join their growing IT services team. This role supports a variety of small and mid-sized business environments, providing technical troubleshooting, systems support, and customer-facing IT solutions. The ideal candidate is a strong problem solver who enjoys working with multiple technologies and delivering excellent service to end users. Prior Managed Services Provider (MSP) experience is required for success in this role.
Key Responsibilities
- Provide Tier 2 support for desktops, laptops, mobile devices, and business applications.
* Troubleshoot and resolve hardware, software, operating system, and network-related issues.
* Install, configure, and maintain Windows workstations and related business technologies.
* Support Microsoft 365 environments, including user administration and troubleshooting.
* Manage and troubleshoot Active Directory user accounts, permissions, and group policies.
* Assist with deployment, imaging, configuration, and maintenance of endpoint devices.
* Support VoIP phone systems and related communications technologies.
* Perform routine maintenance, updates, patching, and system upgrades.
* Monitor system and network performance and assist with security-related initiatives.
* Document technical procedures, configurations, and issue resolutions.
* Utilize a ticketing system to manage and resolve support requests efficiently.
* Provide onsite support to client locations when required.
* Communicate technical information effectively to users with varying levels of technical expertise.
Required Qualifications
- 3+ years of professional IT support experience.
* Previous experience working for a Managed Services Provider (MSP) is required.
* Experience supporting Microsoft Windows environments.
* Strong knowledge of:
o Microsoft 365
o Active Directory
o Desktop deployment and support
o Basic networking concepts and troubleshooting
* Experience diagnosing and resolving workstation, application, and connectivity issues.
* Excellent customer service and communication skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Valid driver's license and reliable transportation.
* Ability to lift and move IT equipment as needed.
Preferred Qualifications
- Multiple years of MSP experience supporting diverse client environments.
* Familiarity with PSA/ticketing systems.
* Experience with endpoint security solutions.
* Understanding of VoIP technologies.
* Exposure to cloud services, device management, and network security best practices.
Compensation & Benefits
- Competitive salary based on experience.
* Medical and dental benefits.
* Retirement savings plan.
* Paid time off.
* Professional development and training opportunities.
Travel Requirements
- Local travel to client sites as needed (approximately 25%).
Ideal Candidate
- Strong troubleshooting and analytical skills.
* Dependable, accountable, and customer-focused.
* Comfortable working independently and as part of a collaborative team.
* Passionate about technology and continuous learning.
* Able to thrive in an MSP environment supporting multiple clients and competing priorities.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.