Tier 2 Remote Support Technician (Night Shift)

Sunday - Thursday 10pm - 6am

Wednesday - Sunday 10pm - 6am

Key Responsibilities:

System Administration & Maintenance

Monitor, manage, and maintain servers, operating systems, and key applications.

Apply patches, updates, and configuration changes to systems in accordance with change management procedures.

Perform routine system health checks, capacity planning, and performance tuning.

User Support & Troubleshooting

Provide advanced technical support for escalated issues from help desk/Tier 1 teams.

Diagnose and resolve system, application, and network-related problems.

Assist with user account management, permissions, and access controls.

Implementation & Configuration

Install, configure, and deploy new systems, applications, and tools.

Assist in system upgrades, migrations, and integrations.

Document system configurations, procedures, and standards.

Security & Compliance

Ensure systems adhere to security best practices and organizational policies.

Help implement and monitor security controls such as antivirus, endpoint protection, firewalls, and access management.

Participate in audits, risk assessments, and remediation activities.

Monitoring & Reporting

Use monitoring tools to track system performance, availability, and capacity.

Respond to alerts, incidents, and outages, performing root cause analysis and corrective actions.

Prepare reports on system health, incidents, and improvements for management.

Collaboration & Process Improvement

Collaborate with IT teams (network, security, applications, help desk) on cross-functional initiatives and projects.

Contribute to the development and refinement of IT processes, standards, and documentation.

Provide input on technology selection and system architecture improvements.