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Tier 2 Technician

22nd Century Technologies, Inc.

Seattle, WA

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JOB DETAILS
SKILLS
Cellular Telephone, Customer Support/Service, Desktop PC, Establish Priorities, Hardware Installation, Help Desk, Identify Issues, Incident Management, Laptop PC, Mobile Devices, Peripheral Hardware, Power Management, Resolve Customer Issues, Teleconferencing, United States Citizen, Willing to Travel
LOCATION
Seattle, WA
POSTED
30+ days ago

Job title: Tier 2 Technician
Location: Seattle, WA

  • Follow defined Incident Management Workflow and process (i.e. creation, update, escalation, resolve)
  • Troubleshoot, prioritize, research and document user problems thoroughly and accurately in accordance with documented procedures to include appropriate escalation handoff; keeping of individual ticket assignments and ensure that customer issues have been addressed and resolved to their satisfaction
  • Bring reoccurring user issues and solutions to management's attention
  • Always maintain a positive attitude and professional manner when dealing with customers, colleagues and managers
  • Support end user requests for hardware or software issues on desktops, laptops, tablets, mobile devices, phone systems, conference room technologies and associated peripherals
  • Support and maintain a local server and infrastructure racks, including cabling, hardware installation, power management, etc.
  • Maintain and perform asset inventory for the local site for all IT Assets
  • Accurately track and document inventory changes as often as contractually required
  • Monitor local NARA authorized servers, UPS, and other NARA enterprise equipment
  • Perform additional duties as required to include Tier 1 – 2 support as part of the service desk queue
  • Ability and willingness to travel to other customer sites when needed and with advanced notice (travel expenses will be covered)

Note: Must be US Citizen

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About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0

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