Tier 2/Tier 3 IT Technician – Regional Support

Location: Orlando / Lake Mary, FL (Regional Travel Required)

Contract through January 2027 | Potential Extension or Full-Time Conversion

ARC Group has an immediate opportunity for a Tier 2/Tier 3 IT Technician – Regional Support supporting multiple locations throughout the Orlando/Lake Mary region. This position begins as a contract assignment through January 2027, with strong potential for extension or conversion to a full-time employee.

This is an outstanding opportunity to join a well-respected organization that offers long-term career growth while working with a collaborative IT team supporting mission-critical business operations.

At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe diverse perspectives drive innovation, collaboration, and better business outcomes. We encourage qualified candidates from all backgrounds to apply.

Important Requirements

• Permanent U.S. work authorization is required.

• No C2C, third-party, or visa sponsorship.

• Valid driver's license with a clean driving record is required.

• Regional travel throughout the Orlando/Lake Mary area is required.

Position Summary

The Tier 2/Tier 3 IT Technician – Regional Support provides hands-on technical support for multiple locations throughout the Orlando/Lake Mary area. This role is responsible for troubleshooting and resolving issues involving end-user hardware, software, networking, peripherals, and other IT technologies while delivering exceptional customer service.

The ideal candidate has strong troubleshooting and analytical skills, can independently diagnose and resolve technical issues, and knows when to escalate more complex problems to appropriate Tier 3 or specialized support teams.

Key Responsibilities

• Provide Tier 2/Tier 3 technical support for multiple regional office locations.

• Install, configure, upgrade, repair, and maintain desktops, laptops, docking stations, printers, mobile devices, phones, audiovisual equipment, and other IT peripherals.

• Troubleshoot Windows operating systems, business applications, and end-user hardware.

• Diagnose and resolve LAN, WAN, VPN, wireless networking, and printer connectivity issues.

• Identify root causes of technical issues and provide timely resolution or escalation.

• Serve as a primary IT liaison for assigned locations.

• Manage incidents and service requests through the organization's IT ticketing system.

• Maintain established service level agreements (SLAs) while providing exceptional customer support.

• Perform workstation provisioning, deployments, migrations, technology refreshes, and equipment replacements.

• Maintain accurate IT asset inventory and lifecycle management records.

• Install, configure, monitor, test, and maintain assigned technologies.

• Support planned maintenance windows, infrastructure upgrades, and unplanned outages.

• Communicate effectively with end users regarding ticket status, scheduled maintenance, and system changes.

• Provide technical consultation, guidance, and basic end-user training.

• Participate in an after-hours on-call rotation for emergency support.

• Assist with disaster recovery initiatives.

• Collaborate with infrastructure, networking, security, and business teams on technology projects.

Required Qualifications

Experience

• 1+ years of IT support, desktop support, help desk, field service, or related technical experience

• Experience providing Tier 2 or Tier 3 technical support is preferred.

• Experience supporting multiple locations or working in a field service environment is a plus.

Education

• High School Diploma or GED required.

• Associate degree in Information Technology or technical certifications such as CompTIA A+, Network+, Microsoft, or related certifications are preferred.

Technical Skills

Experience supporting and troubleshooting:

• Windows desktop and laptop environments

• Desktop hardware installation and repair

• Microsoft Office and business productivity applications

• Mobile devices and smartphones

• Network and local printers

• LAN, WAN, VPN, and wireless networking

• Audio/Visual equipment

• Active Directory user support

• IT ticketing systems

• IT asset management

• Computer imaging and deployments

Professional Skills

• Strong troubleshooting and analytical skills

• Excellent customer service and communication abilities

• Strong verbal and written communication skills

• Ability to prioritize multiple assignments in a fast-paced environment

• Self-motivated with the ability to work independently

• Professional demeanor when supporting both employees and customer-facing facilities

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds

• Ability to travel throughout the assigned region as needed

Why Join This Opportunity?

• Contract through January 2027 with strong potential for extension or permanent hire

• Excellent career growth opportunity

• Regional role supporting multiple locations

• Collaborative and supportive IT organization

• Opportunity to work with a respected enterprise environment

• Competitive compensation

Interested?

For immediate consideration, please send your resume directly to:

D.A. Longhi
Senior Account Manager | ARC Group

dlonghi@arcgonline.com

You may also apply online while viewing all of ARC Group's current career opportunities.

About ARC Group

ARC Group is a Forbes-ranked Top 20 recruiting and executive search firm partnering with organizations nationwide to identify exceptional technology, accounting, finance, engineering, legal, and professional talent. We pride ourselves on understanding the goals of both our clients and candidates while delivering results with integrity, professionalism, and long-term relationships.

At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

If you require an accommodation during the recruitment process, please let us know.

There is never a fee to candidates for our services.