Tier 3 Enterprise Management (EM) | Development and Testing Support Services

Enterprise Management (EM) | Development and Testing Administrator

Location: San Antonio, TX

Clearance Required: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)

Program Overview

The Defense Health Agency’s Domain and Directory Services Branch (DDSB) supports the global IT infrastructure that underpins medical readiness for the Army, Navy, and Air Force. This includes sustaining both on-premise and cloud-based environments serving over 200,000 users and 250,000 end-user devices across 250 sites worldwide. DDSB manages core identity, access, and directory services essential to mission-critical healthcare delivery within the Military Health System. Team members contribute to a broad range of IT operations and modernization efforts that directly impact service members, veterans, and their families. This is a high-impact environment supporting both peacetime healthcare and wartime readiness across the DoD medical enterprise.

Summary

The Tier 3 Level EM Development and Testing Support Services role provides expert-level engineering, development, and validation support for enterprise management (EM) tools within the DHA hybrid IT environment. This role ensures that new features, updates, and system changes are properly developed, tested, and integrated before deployment across enterprise endpoints and infrastructure.

Key Responsibilities

• Develop, configure, and enhance EM solutions and endpoint management tools, including MECM (SCCM), Intune, and Group Policy Objects.
• Design and execute test plans to validate enterprise application packages, operating system deployments, and policy configurations.
• Conduct impact analysis for new releases, patches, and EM tool updates.
• Support the development and maintenance of automation scripts for system configuration, patching, and compliance enforcement.
• Collaborate with EM Admin, Packaging, and Reporting teams to ensure seamless integration and deployment of tested solutions.
• Troubleshoot and resolve Tier 3-level technical issues identified during development and testing phases.
• Document test procedures, results, and lessons learned to support enterprise change control and configuration management.
• Ensure all development and testing activities align with DoD cybersecurity, RMF, and configuration control policies.

Qualifications

• EM tool development and endpoint management
• Proficiency with MECM/SCCM, Intune, PowerShell scripting, and software deployment practices
• Hands-on experience in enterprise-level testing, system integration, and validation processes
• Strong knowledge of Windows OS internals, configuration baselines, and patch management
• Experience developing test scripts, tracking defects, and documenting QA/test outcomes
• Familiarity with DoD cybersecurity compliance (STIGs, RMF, IAVAs)

Preferred

• Experience supporting military or federal healthcare IT systems
• Knowledge of virtualization and hybrid cloud architectures (e.g., Azure, VMWare)
• Familiarity with Agile or DevSecOps practices in an enterprise environment

Education & Certification Requirements (per DoD 8140 Qualification Matrices)

1) Microsoft Certified: Azure Administrator Associate or Windows Server Hybrid Administrator Associate

2) Any of the following...

• Academic Education: Bachelor’s degree in information technology, Cybersecurity, or a related discipline.
• OR Baseline: Cloud+ or GICSP or SSCP or Security+ or GSEC or GLSC or CISSP
• OR DoD/Military Training: F07DZZ1 or M03385G or M10395B or M223854 or A-150-0045 now W-250-0750 or A-531-0021 or W-250-0750 or A-150-3400 now W-250-0750 or A-150-1980 or A-150-1202 or A-150-1203 or A-150-1250 or A-150-1855 / A-150-1940 or A-113-0205 or A-113-0175 or A-113-0018 or A-113-0382 or A-113-0027 or A-113-0383 or A-113-0175 or A-113-0202 or A-113-0233 or DISA-US1379