Job Description
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Tier 3 Support Engineer
Long-term rolling contract. The contract has a life span all the way to 2032.
The work will be performed 100% remotely.
Additional detail:
Must haves:
Core skills that are most important:
Windows 10/11 Support & Troubleshooting
We are seeking a Tier 3 Service Desk Engineer to support a large-scale enterprise endpoint migration initiative. This individual will serve as the senior escalation point for complex desktop, endpoint, and Microsoft 365 issues while supporting Windows device deployments, migrations, and post-migration stabilization efforts.
The ideal candidate will have strong experience supporting Windows environments, Microsoft Intune, SCCM/MECM, Active Directory/Entra ID, and enterprise endpoint management technologies.
Key Responsibilities
For more information and other jobs available please contact our recruitment team at
Tier 3 Support Engineer
Long-term rolling contract. The contract has a life span all the way to 2032.
The work will be performed 100% remotely.
Additional detail:
- Work schedule: 9am 5pm
Must haves:
- Active Secret Clearance don t submit candidates if they don t have this
- Active IAT level 2 or IAT level 3 certification don t submit candidates if they don t have this
- HS Diploma with a minimum of 5 years of experience
Core skills that are most important:
Windows 10/11 Support & Troubleshooting
- Advanced desktop support
- OS issues, profiles, drivers, hardware
- Device management
- Application deployment
- Device policies
- Software deployment
- Imaging
- Endpoint management
- Windows 11 migrations
- Hardware refreshes
- Device replacement projects
- User accounts
- Group Policy
- Authentication issues
- Outlook
- Teams
- OneDrive
- Microsoft 365 applications
- DNS
- DHCP
- TCP/IP
- VPN troubleshooting
We are seeking a Tier 3 Service Desk Engineer to support a large-scale enterprise endpoint migration initiative. This individual will serve as the senior escalation point for complex desktop, endpoint, and Microsoft 365 issues while supporting Windows device deployments, migrations, and post-migration stabilization efforts.
The ideal candidate will have strong experience supporting Windows environments, Microsoft Intune, SCCM/MECM, Active Directory/Entra ID, and enterprise endpoint management technologies.
Key Responsibilities
- Provide Tier 3 technical support for complex endpoint, desktop, and migration-related issues
- Troubleshoot Windows 10/11 operating systems, hardware, drivers, user profiles, and device configurations
- Support Windows migrations, hardware refreshes, operating system upgrades, and endpoint deployments
- Investigate and resolve deployment failures, application issues, and endpoint performance problems
- Serve as the escalation point for Tier 1 and Tier 2 support teams
- Support Microsoft Intune, SCCM/MECM, Autopilot, and other endpoint management platforms
- Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and authentication-related issues
- Support Active Directory, Entra ID, Group Policy, and user identity management
- Assist with endpoint security technologies including BitLocker, Defender, Conditional Access, and device compliance
- Create and maintain technical documentation, knowledge articles, and troubleshooting guides
- Participate in migration cutovers, deployment activities, and post-migration support efforts
- Active Secret Clearance
- DoD 8570 certification (Security+ or equivalent)
- 5+ years of experience supporting enterprise Windows environments
- Experience providing Tier 3 desktop, endpoint, or service desk support
- Strong troubleshooting experience with Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and SCCM/MECM
- Experience with Active Directory and Microsoft Entra ID
- Experience supporting endpoint migrations, Windows upgrades, or hardware refresh projects
- Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Excellent problem-solving and root cause analysis skills
- Windows 11 migration experience
- Microsoft Autopilot experience
- PowerShell scripting and automation experience
- Microsoft Defender for Endpoint
- BitLocker and Conditional Access experience
- ITIL certification
- Microsoft certifications (Endpoint Administrator, Azure, Microsoft 365)
- Experience supporting enterprise modernization or transformation initiatives
For more information and other jobs available please contact our recruitment team at
careers@tekfortune.com
. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/ .Numbers & Facts
| Location | Fort Meade, MD |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
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