Tier 3 Support Tech

Vertical Talent Solutions
  • Orange, California
    12 days ago

    Job Description

    Tier 3 Support Tech


    Location: Orange, CA

    Employment Type: Full-Time

    Logistics: Onsite

    Compensation: $55k-70k

    Benefits: Medical, dental, vision, life insurance, 401(k) with company match, profit sharing

    MSP Experience required

     

    About the Role

    We are seeking an experienced Systems Administrator to provide escalated technical support, manage complex client issues, and assist with technology projects. This role supports Microsoft 365, Azure, networking, security, endpoints, and hybrid infrastructure.


    Role Responsibilities

    • Resolve complex and business-critical technical issues.
    • Administer Microsoft 365, Azure, Active Directory, and hybrid environments.
    • Troubleshoot networks, firewalls, VPNs, servers, and endpoints.
    • Support migrations, upgrades, cloud initiatives, and system implementations.
    • Apply cybersecurity best practices, including MFA and Conditional Access.
    • Maintain strong client communication and ownership through resolution.


    Required Experience & Qualifications

    • MSP experience required.
    • 7+ years of IT support, systems administration, consulting, or related experience.
    • Experience with Microsoft 365, Azure, networking, security, and hybrid infrastructure.
    • Strong troubleshooting, communication, and customer-service skills.
    • Ability to participate in after-hours and on-call support when needed.

     

    Preferred Qualifications

    • Microsoft and/or CCNA-level certifications.
    • Experience with automation, scripting, or AI-enabled workflows.
    • Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.


    Benefits

    • Medical, dental, and vision insurance
    • Life insurance
    • Flexible Spending Account
    • Supplemental insurance
    • 401(k) with company match
    • Profit sharing upon goal attainment
    • Paid vacation and holidays
    • Ongoing training and professional development



    Numbers & Facts

    LocationOrange, California

    Skills

    • Artificial Intelligence (AI)unmatched
    • Best Practicesunmatched
    • CCNA - Cisco Certified Network Associateunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Computer Scienceunmatched
    • Consultingunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Develop and Maintain Customersunmatched
    • Endpoint Securityunmatched
    • Firewallsunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Internet Securityunmatched
    • Logisticsunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Azureunmatched
    • Network Administration/Managementunmatched
    • Network Securityunmatched
    • On Callunmatched
    • Sales Managementunmatched
    • Scripting (Scripting Languages)unmatched
    • Security Infrastructureunmatched
    • Systems Administration/Managementunmatched
    • Technical Supportunmatched
    • VPN (Virtual Private Network)unmatched
    • Vision Planunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder