As a Service Desk Tier I Technician, you'll be the first point of contact for clients, helping resolve IT issues, answering technical questions, and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced, team-oriented environment.
What You'll Do
• Respond to support tickets and resolve IT issues quickly and efficiently
• Troubleshoot hardware, software, and network problems
• Provide clear technical guidance to clients
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to Tier II when needed
• Work closely with other IT teams to improve the client experience
• Continue growing your skills through training and development
What We're Looking For
• Associate degree in IT or related field (preferred)
• 1+ year of experience in technical support, with an MSP. MSP experience is a must for this role
• Familiarity with remote support, ticketing, and monitoring tools
• Strong communication skills — able to explain tech to any audience
• Ability to multitask and thrive in a fast-paced environment