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Tier II Field Service Hardware Technician (Break/Fix Contractor)

SMARTECH and Associates, LP
  • Pearl, Mississippi
  • Instant Apply
12 days ago

Job Description

Position Summary:
We are seeking an experienced Tier II Field Service Hardware Technician to provide onsite break/fix support for commercial customers throughout an assigned territory. This is a contractor position requiring daily travel to customer locations to diagnose, repair, and replace computer hardware and peripheral equipment.

The ideal candidate is self-motivated, dependable, and capable of independently managing service calls while delivering excellent customer service.

Responsibilities:
  • Respond to dispatched service calls within established service level agreements (SLAs).
  • Diagnose and repair desktops, laptops, workstations, servers, and peripheral devices onsite.
  • Replace hardware components including hard drives, SSDs, memory, motherboards, power supplies, keyboards, displays, batteries, and cooling components.
  • Troubleshoot Windows hardware and operating system issues.
  • Configure BIOS settings, firmware updates, and hardware drivers as needed.
  • Support printers, scanners, barcode scanners, POS systems, payment terminals, and network-connected devices.
  • Perform equipment installations, de-installations, upgrades, and asset swaps.
  • Document all work performed, parts used, and customer signatures through a mobile dispatch application.
  • Maintain accurate inventory of service parts and return defective components according to company procedures.
  • Communicate professionally with dispatch, project managers, and customers throughout the service process.
  • Maintain a safe and organized work environment while representing the company professionally.

Required Qualifications:
  • Minimum 3 years of field break/fix computer hardware experience.
  • Strong troubleshooting skills for desktops, laptops, printers, and peripherals.
  • Experience supporting Dell, HP, Lenovo, and other enterprise hardware.
  • Working knowledge of Windows 10 and Windows 11.
  • Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi connectivity.
  • Ability to read service documentation and follow manufacturer repair procedures.
  • Excellent customer service and communication skills.
  • Reliable transportation suitable for daily travel throughout the assigned territory.
  • Valid driver's license with an acceptable driving record.
  • Ability to lift up to 50 pounds and work under desks, in server rooms, and on ladders when necessary.

Preferred Qualifications:
  • CompTIA A+ Certification
  • CompTIA Network+
  • OEM certifications (Dell, HP, Lenovo, Lexmark, etc.)
  • Experience servicing retail, healthcare, financial, and industrial environments.
  • Experience with POS systems, self-service kiosks, and payment devices.
  • Familiarity with mobile ticketing and dispatch applications.

Contractor Requirements:
  • Must maintain general liability insurance if required.
  • Must provide reliable transportation.
  • Must own basic computer repair tools.
  • Smartphone required for dispatching and service documentation.
  • Ability to pass background checks and drug screening if required by customer sites.

Travel:
  • Daily local and regional travel within the assigned territory.
  • Occasional overnight travel may be required for project work.
  • Mileage reimbursement available in accordance with company policy.

Compensation:
  • Competitive per-call or hourly contractor rates.
  • Mileage reimbursement.
  • Paid training for qualified technicians.
  • Opportunities for project work and after-hours service calls.
  • Consistent dispatch volume based on territory needs.
  • Experience meeting 4-hour or next-business-day SLAs.
  • Ability to manage 4-8 service calls per day, depending on territory.
  • Familiarity with dispatch platforms such as ServiceNow, Field Nation, WorkMarket, or proprietary dispatch systems.
  • Availability for rotating on-call or weekend coverage, if applicable.
  • Experience with warranty repairs for OEMs such as Dell, HP, Lenovo, Lexmark, Epson, and Zebra

Numbers & Facts

LocationPearl, Mississippi

Skills

  • Background Investigationunmatched
  • Bar Code Scannersunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Computer Firmwareunmatched
  • Computer Hardwareunmatched
  • Computer Maintenanceunmatched
  • Corporate Policiesunmatched
  • Customer Support/Serviceunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Dell Computersunmatched
  • Desktop PCunmatched
  • Device Driversunmatched
  • Document Scannersunmatched
  • Documentationunmatched
  • Driver's Licenseunmatched
  • Hard Drivesunmatched
  • Hardware Componentsunmatched
  • Hardware Repairunmatched
  • Healthcareunmatched
  • Hewlett-Packard Product Familyunmatched
  • Identify Issuesunmatched
  • Inventory Managementunmatched
  • Keyboardsunmatched
  • Kiosksunmatched
  • Laptop PCunmatched
  • Liability Insuranceunmatched
  • Lift/Move 50 Poundsunmatched
  • Memory Hardwareunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Applicationsunmatched
  • Motherboardsunmatched
  • Network Connectivityunmatched
  • OEM (Original Equipment Manufacturer)unmatched
  • On Site Supportunmatched
  • Organizational Skillsunmatched
  • Peripheral Hardwareunmatched
  • Point of Sale (POS) Systemsunmatched
  • Printersunmatched
  • Project/Program Managementunmatched
  • Reimbursementunmatched
  • Retailunmatched
  • Safety/Work Safetyunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Solid State Drive (SSD)unmatched
  • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
  • Telephone Skillsunmatched
  • Wi-Fiunmatched
  • Willing to Travelunmatched

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