Tier III Desktop Support Technician (on-site)

CFS

Thompson's Station, TN

$20–$24 Per Hour

Today

Job Description

Tier III - Help Desk Support Specialist

Franklin, TN Area | Onsite | Part-Time to Start

The Opportunity

A growing organization in the Franklin area is seeking a Tier III Help Desk Support Specialist to provide hands-on technical support across several local office locations. This position will serve as the primary point of contact for day-to-day user support, troubleshooting hardware and software issues, and ensuring a positive technology experience for employees.

This role is ideal for someone who enjoys working directly with end users, solving practical technology challenges, and supporting a modern Microsoft-based environment. You'll partner closely with IT leadership while helping maintain smooth day-to-day operations.

What You'll Be Doing

Serve as the first point of contact for employee technology support requests
Manage, prioritize, document, and resolve tickets through the help desk system
Provide onsite desktop support for Windows devices, Microsoft 365 applications, and common workplace technologies
Troubleshoot Outlook, Teams, SharePoint, Word, Excel, and related Microsoft applications
Assist with laptop deployment, device setup, imaging, and configuration
Support printers, monitors, docking stations, mobile devices, and other peripherals
Install approved software and coordinate routine workstation upgrades
Provide basic conference room and audiovisual support
Travel between nearby office locations as needed
Escalate advanced infrastructure or networking issues to appropriate resources
Maintain technical documentation and identify opportunities to improve support processes

Technology Environment

Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel)
Windows laptops and mobile devices
Adobe products and business applications
Cloud-based technology environment
Modern collaboration and productivity tools
Exposure to a variety of business software platforms

Schedule & Work Arrangement

Fully onsite position
Typical business hours between 8:30 AM and 4:30 PM
Flexible scheduling available based on business needs and candidate availability

What We're Looking For

Previous Help Desk, Desktop Support, or IT Support experience
Strong customer service and communication skills
Ability to troubleshoot common hardware, software, and Microsoft 365 issues
Experience working directly with end users in a professional environment
Organized approach to documentation and ticket management
Self-starter who can work independently while collaborating with the broader team
Valid driver's license and ability to travel locally between nearby office locations

Compensation & Growth

$20-$24/hour
Part-time contract opportunity with strong potential for long-term hire
Stable and supportive work environment
Opportunity to expand responsibilities as the organization continues to grow

Why This Role Stands Out

Well-defined Tier II/Tier III support position with clear expectations
Direct collaboration with IT leadership
Modern, cloud-based technology environment
Flexible schedule and manageable workload
Opportunity to make a visible impact on employee experience
Long-term growth potential within a growing organization

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Numbers & Facts

Location	Thompson's Station, TN
Industry	Financial Services
Salary	$20–$24 Per Hour
Company Size	500 to 999 employees
Year Founded	1994
Website	http://www.cfstaffing.com/

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.