Capacity Management, Continuous Improvement, Cost Control, Cross-Functional, Customer Experience, Documentation Standards, Lean Six Sigma, Logistics, Metrics, Operational Improvement, Operations Management, Order Picking/Packing, Performance Metrics, Problem Solving Skills, Process Improvement, Productivity Management, Project/Program Management, Property Maintenance, Safety/Work Safety, Set Goals, Standard Operating Procedures (SOP), Supply Chain, Third-Party Logistics (3PL), eCommerce
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
Responsibilities:
- Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
- Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
- Responsible for providing strategic and long-term planning inputs including peak season planning
- Drives continuous improvement to optimize operations and improve productivity
- Champion strategic projects that have network-wide impact.
- Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems
- Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
- Sets clear goals and expectations for team members, measure performance and provide feedback Minimum Qualifications
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
- 3+ years of experience managing third-party logistics providers/vendors
- Strong project management and continuous improvement skills
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.
Preferred Qualifications
- Continuous improvement, Lean Six Sigma, Kaizen experience
- Writing training documents and standard operating procedures