About the Team
The global e-Commerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok E-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.
About the Role:
TikTok is seeking an experienced Project Manager to work in our US E-commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTok Shop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.
Responsibilities:
Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.
Collaborate with cross-functional teams to align on priorities and execute business strategies.
Identify and implement ways to optimize operational processes and increase overall productivity.
Establish best-in-class frameworks for cross-team collaboration and ways of working.
Projects will be defined based on the following directions:
Creator Performance Management
High potential TikTok Creator incubation
Merchandising and matchmaking for top e-commerce creators
Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field.
Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.
Experience in program/project management, consulting, change management, or operations strategy.
Demonstrated ability to manage projects from inception through successful implementation. Hands-on experience in process optimization and scaling efficiency initiatives.
Proven experience collaborating with or managing cross-functional teams.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and MS Project.
Proficiency in SQL and BI platforms (e.g., Looker, Tableau) to extract and translate data insights into actionable recommendations.
Preferred Qualifications:
Experience in e-commerce, tech, or fast-paced digital organizations.
Familiarity with matrix or global organizational structures.
Creative thinker and strategist with the ability to develop innovative solutions.