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TIRN Client Services Coordinator

Utulsa

Tulsa, OK

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Budgeting, Case Management, Community Relations, Copying Machines, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Develop and Maintain Customers, Documentation, English Language, Establish Priorities, Genetics, Government, Grant Writing, Immigration Law, Interpersonal Skills, Keyboards, Legal, Maintain Compliance, Monitor Regulations, Multilingual, Needs Assessment, Nonprofit, Office Equipment, Operations, Operations Management, Organizational Skills, Paralegal, People Management, Photocopy, Physical Demands, Pro Bono, Program Evaluation, Project/Program Coordination, Regulatory Compliance, Spanish Language, Volunteer Management
LOCATION
Tulsa, OK
POSTED
1 day ago
Job Description

Job Summary

The TIRN Program Coordinator manages daily operations of the TIRN Program as well as specific grants and gifts related to immigration programming at the clinic. This position also exercises independent decision-making and analysis relating to daily operations of TIRN.

The Program Coordinator plays a critical role in supporting the mission of TIRN by helping community members; particularly those with limited English proficiency access legal services, understand their rights, and navigate complex legal systems.This position serves as a bridge between clients, the community, and clinic staff, ensuring that individuals receive culturally responsive, language-accessible assistance. The ideal candidate is compassionate, organized, and deeply committed to expanding access to justice for underserved communities.

Essential Functions (Responsibilities)
  • Supervises compliance with all internal case management policies and procedures.
  • Supervises legal clinic student worker and department assistant in their work with TIRN.
  • Responsible for determining intake priorities based on assessment of immigrant community need.
  • Responsible for ensuring compliance with all regulations and grant requirements for immigration programs.
  • Manages, trains, and supports immigration program staff on case management system and related software platforms.
  • Supervises interns and student workers in the clinic immigration programs.
  • Manages and maintains client relationships.
  • Develops, with the approval of the Clinic Director and Clinic Coordinator, the annual and long-term budgets for TIRN. This includes the following tasks:
    • Preparation of budgets, grant applications, and reports.
    • Assists Clinic Director and Clinic Coordinator with preparation of grant applications and reporting compliance for TIRN.
  • Serve as a liaison between TIRN and non-citizen communities by providing information about available legal services, assisting community members in accessing clinic programs, and representing the clinic at outreach events.
    • Build and maintain trusting relationships with community members, partner organizations, service providers, and advocacy groups to strengthen referral pathways and improve access to legal assistance.
  • Responsible for providing assistance to TIRN clients with navigating legal processes, including but not limited to helping with intake, providing language support, and connecting individuals to appropriate resources.
  • Assess and monitor emerging legal needs by engaging with clients, attending community events, and communicating trends or barriers to the Clinic Coordinator.
  • Collaborate closely with attorneys, teams, and administrative staff to ensure smooth coordination of client services, including follow-up, completion of immigration forms, documentation, and referring clients to internal or external resources.
  • Translate and interpret (verbally and in writing) to ensure that non-English-speaking clients understand their rights, legal options, and clinic services.
  • Help disseminate legal rights education materials, community announcements, clinic updates, and information about policy changes relevant to the populations served.
  • Plans and implements educational workshops, legal clinics, pro bono events, and outreach initiatives to expand access to justice and empower community members.
  • Supervises the collection and maintenance of data related to client engagement, referrals, outreach activities, and service outcomes to support reporting, grant compliance, and program evaluation.
  • Provide general administrative support as needed to ensure efficient clinic operations, including client communication, scheduling, data entry, document organization, and coordination with volunteers or partners.
Equivalent Education and Experience:
  • Preference for Bachelor's Degree or Associate's Degree in paralegal studies
  • At least two years of experience working in an immigration law office or non-profit
  • Additional training or certification in Community Legal Work, case management, or trauma-informed practices is a plus
  • Experience working with diverse, low-income, immigrant, or limited-English-proficient communities
  • Familiarity with local Tulsa community resources, nonprofits, government agencies, and referral systems
  • Experience providing client intake, needs assessments, referrals, or direct community outreach
  • Strong preference for Spanish language fluency
  • Experience in bilingual communication, interpretation, or translation (Spanish/English or other relevant languages), especially in advocacy or service settings
  • Prior experience in environments requiring high-volume client contact, cultural competency, and strong interpersonal skills
Preferred Qualifications

Special Job Dimensions
  • Operate in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing.
  • Essential physical requirements, such as climbing stairs.
  • Ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets.


Disclaimer:

The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.

About Us

The University of Tulsa is a student-centered research university that cultivates interconnected learning experiences to explore complex ideas and create new knowledge in a spirit of free inquiry. Guided by our commitment to service and inclusion, we prepare individuals to make meaningful contributions to our campus, our community, and our world.

The University endeavors to create and nurture an informed and inclusive environment in its workplace and educational programs. Affirmative action and equal employment opportunity are integral parts of the University not just because they are legally mandated, but because we recognize that the present and future strength of the university is based primarily on people and their skills, experience, and potential. The University does not discriminate in access to, or treatment or employment in, its programs and activities on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, veteran status, disability, genetic information, ancestry, or marital status. The University seeks to recruit, select, and promote students, faculty, and all other employees on the basis of individual merit.

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