Title Agency Manager

Title Agency Manager

Heritage Title

Wake Forest, NC (in-office)

Heritage Title, an Investors Title managed agency, is seeking a well-rounded leader to manage and maintain all branch operations and production. As Agency Manager, you'll play a key leadership role in keeping branch operations running smoothly while supporting business development efforts that drive profitable growth. This position blends underwriting, operational oversight, and customer service, making it ideal for someone who enjoys production, ownership, and being a trusted resource within the local real estate community.

Why You'll Love This Role:

• You'll have ownership of day-to-day branch operations with influence on performance and growth
• The role offers a mix of leadership, client interaction, and hands-on production work
• You'll collaborate with regional leadership and marketing to strengthen market presence
• Your experience and judgment will be valued in underwriting, risk management, and office operations
• It's a stable, full-time opportunity within a well-established organization

What You'll Do:

• Underwrite title commitments, policies, and endorsements in line with production and quality goals
• Maintain accurate file documentation and ensure timely processing of title orders
• Oversee general office functions including deposits, mail handling, electronic filing, and supplies
• Monitor income goals, accounts receivable, pending files, and operational reports
• Prepare and deliver daily, monthly, and trend-based reports to management
• Communicate regularly with the Regional Manager on office performance and needs
• Deliver professional, responsive customer service via phone, email, and in person
• Partner with the Marketing Manager to strengthen relationships and grow market share
• Support risk management efforts by identifying potential issues and documenting necessary information

What We're Looking For:

• Prior experience in legal real estate, lending, or title insurance environments
• 1-3 years of supervisory or office management experience in a production setting
• Confidence managing operational reports, deadlines, and compliance requirements
• Proficiency with Microsoft Office and general office technology
• A four-year degree or equivalent combination of education and experience

Investors Title Management Services, LLC (ITMS) is a strong and growth-oriented title insurance provider. It was established as part of Investors Title Company and Affiliates National Markets program. This Agency is managed by Investors Title Management Services (ITMS), a subsidiary of Investors Title Company. We have built our business and reputation on responsiveness and efficiency, a deep knowledge of the real estate industry, and long-lasting relationships with our partners and customers.

The Company is an equal-opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, and other protected class characteristics.

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