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Title and Registration Processor

CDK
  • Indianapolis, Indiana
    30+ days ago

    Job Description

    Onsite: To be considered for this role, you be able to commute to Indianapolis

    About Us

    CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance

    Position Summary

    The Title and Registration Specialist utilizes IN BMV terminals as well to provide support and guidance to CVR accounts in Indiana. The Processing Specialist will be responsible for managing the Green Screen transaction process, communicating directly with clients, and administering billing procedures. The Processing Specialist is responsible for utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.

    Position Responsibilities & Essential functions

    • Provide support and guidance to the CVR accounts
    • Ability to clearly and tactfully communicate to clients and CVR employees
    • Display a professional, positive, and ethical attitude when dealing with clients, associates, and management
    • Achieve Service Level Agreements timelines
    • Accuracy, productivity, and attention to detail focused
    • Audit experience with IN BMV transactions preferred
    • Advanced knowledge of Microsoft software including Outlook and Excel
    • Salesforce experience
    • Maintain and organized workspace and process flow

    Qualifications & Job Requirements

    • Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems
    • Must be able to pass the Indiana state background check
    • Must exhibit the ability to work with little supervision, able to be productive, prioritize, and manage time
    • Must have excellent customer service skills with effective written communication and effective listening skills
    • Ability to interact with both internal and external customers, resolving issues and maintaining relati

      CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

      • Paid Time Off (PTO)
      • 401K Matching Program
      • Tuition Reimbursement

      At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

      CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

      Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

    Numbers & Facts

    LocationIndianapolis, Indiana

    Skills

    • Auditingunmatched
    • Automotive Industryunmatched
    • Background Investigationunmatched
    • Billingunmatched
    • Business Operationsunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Computer Hardwareunmatched
    • Computer Softwareunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Diversityunmatched
    • Establish Prioritiesunmatched
    • Financial Operationsunmatched
    • Maintenance Servicesunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft Windows Operating Systemunmatched
    • OEM (Original Equipment Manufacturer)unmatched
    • Organizational Skillsunmatched
    • Procedure Implementationunmatched
    • Process Flowunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Salesforce.comunmatched
    • Service Level Agreement (SLA)unmatched
    • Software as a Service (SaaS)unmatched
    • Transaction Processing/Managementunmatched
    • Writing Skillsunmatched

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