Title Operations Supervisor (Remote)

Who We Are

Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Operations Supervisor is responsible for supervising the day-to-day operational activities of Title employees in a Title Operations Center. This role is responsible for production operations supporting multiple counties and is accountable for internal production. Acts as liaison with internal and/or external businesses, establishing and enhancing local relationships.

Essential Functions

• Primary purpose of role is supervising title production employees working on transactions in the state of New York.
• Supervise the day-to-day operational activities of title employees who have responsibility for daily operational tasks in a Title Operations Center. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
• Delegate tasks, manage workflow and make recommendations for staffing needs. With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching. Manage disciplinary actions.
• Monitor processes and identify subordinate training needs along with those of the organization. Drive efforts for organizational flexibility through cross-training objectives.
• Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
• Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc.
• Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
• May act as liaison with global partners through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training.
• Provide regular status updates and reports to Manager.

Knowledge and Skills/Technology Used

• Familiar with company policies, contract coverage, and compliance concerns
• Proficient in Microsoft Office applications with emphasis on Microsoft Excel
• Solid technical knowledge of systems and appliances
• Ability to interpret contracts
• Ability to deliver information in an articulate and assertive manner both orally and written
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
• Emerging leadership skills
• Ability to implement and enforce processes to ensure compliance and quality.
• Ability to establish and maintain effective working relationships at the departmental level
• Ability to communicate the function's vision and the department's direction, and set aligned goals for team
• Provides others with reliable information and uses good listening and communication skills

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.