Title

Job Summary

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

We're seeking a Human Resources Representative to join our growing team! The HR Representative provides outstanding customer service and guidance to our booksellers regarding Benefit, Payroll and HR issues.

What you do:

• Provide outstanding customer service and guidance to our booksellers regarding Benefits, Payroll and HR policies.
• Maintain accurate employee records and gather all related documentation and key details to ensure accurate and timely payment of booksellers.
• Assist benefit administrators in health and welfare plan management and qualified plan administration.
• Demonstrate a solid understanding of federal, state and local regulations as they pertain to employment practices.
• Prepare correspondence related to employment verifications, subpoenas, garnishments, unemployment claims and various other employment-related documents.
• Support the administration of our applicant tracking system, Talent Gateway, and call center tracking ServiceNow.
• Monitor the call queue and remain alert to calls at all times, ensuring all calls are kept to a minimum hold time.
• Contribute to the overall efficient operation of the department and foster a team environment.

Knowledge & Experience:

• Bachelor's degree
• Basic Excel and Word knowledge preferred
• Excellent communication, customer service and problem-solving skills
• Ability to multi-task and handle a large volume of phone calls
• Ability to work in our Westbury, NY office 2 - 3 days/week.

An employee in this position can expect a starting rate of $25/hour depending on experience, seniority, geographic locations, and other factors permitted by law.

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.

Employment Type

Full-Time

EEO Statement

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335. Terms of Use, Copyright, and Privacy Policy 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003