Handles incoming service calls from Treasury Management clients, or potential Treasury Management clients, having questions regarding their current accounts and/or services. Completes client follow up resulting from inbound calls such as account maintenance, research, and follow up on information requests. Makes outbound non-sales calls to support various Treasury Management initiatives. Implements Treasury Management Products, input pricing and customer training.
Essential Job Responsibilities____
a. Business Online Banking
b. TM Online
c. ACH Origination
d. Wires
e. Positive Pay
f. Lockbox
g. Cash Vault
h. Remote Deposit Capture
i. BAI
j. EDI
k. Sweeps
Implements Account Analysis pricing as instructed by TMO and/or TM Service Specialist (TMSS)
Conducts client training for Treasury Management products and services
Assists with demos for potential TM clients
Handles incoming service calls from Treasury Management clients including but not limited to:
a. TM Platform access issues and inquiries
b. Troubleshooting
c. Password Resets
d. Existing deposit and loan account inquiries
e. Account inquiries
Completes client follow-up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients.
Makes outbound client service and support calls.
Works with Treasury Management vendors to troubleshoot issues
Executes trades for Mutual Fund Sweep product
Tests and validates file formats and layouts to ensure system compatibility
Initiates and actively participates in client conversations to identify and appropriately address client needs.
Identify additional customer needs through interaction and send follow-up to Treasury Management Sales.
Aids in the development, implementation, maintenance and enforcement of procedures.
Bona Fide Occupational Qualifications_____
Requires high school diploma or equivalent; education or one (1)-year of experience in Treasury Management, accounting, finance, or investments is preferred.
Above average analytical ability.
Proficient reading, writing, and grammar skills; proficient analytical and mathematical skills; proficient communicative and interpersonal relations skills.
May be eligible for Telecommuting.